Ana Zarkowski
Personal Banker
Haines City,FL
Summary
Versatile and results-oriented professional with extensive experience in banking, finance, and accounting. Successfully reduced fraud incidents by 20% and improved client satisfaction by 95%. Skilled in data analysis, compliance, and operational efficiency, with a proven track record of exceeding performance targets. Fluent in Portuguese and Spanish, with certifications in Data Analytics and Business Intelligence.
Top-notch Relationship Banker with solid background in banking and finance. Effective at building positive relationships with clients, achieving sales goals and providing excellent customer service. Strong communication and interpersonal skills committed to making customers understand financial needs, goals and options.
Overview
2023
2023
years of professional experience
4050
4050
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Relationship Banker
Harbor One Bank
7 2021 - 12.2022
- Provided exceptional customer service, achieving a 95% satisfaction rating
- Supported branch operations, ensuring strict compliance with federal and state regulations
- Opened new accounts, facilitated online banking setups, and resolved customer concerns efficiently
- Processed high-volume transactions, maintaining 100% accuracy in cash handling
Fraud Analyst
Santander Bank US
06.2019 - 07.2021
- Analyzed large datasets to detect fraudulent patterns and prevent financial losses, reducing fraud incidents by 20%
- Collaborated with cross-functional teams to develop preventive measures
- Presented actionable insights to senior management, influencing policy changes
- Monitored trends in fraud cases to implement proactive risk mitigation strategies
Accountant Analyst
Parker & Zarkowski CPA
03.2016 - 06.2019
- Developed customized financial reports and provided actionable recommendations for cost reduction
- Supported annual audits, ensuring compliance and timely completion of documentation
- Maintained fixed asset records and prepared accurate depreciation schedules
- Assisted in budget preparation, identifying opportunities for revenue growth
Buyer Specialist
Sandvik Coromant
02.2006 - 02.2016
- Negotiated contracts, reducing procurement costs by 15% and saving $200,000 annually
- Built long-term relationships with suppliers, ensuring consistent product quality
- Streamlined purchasing processes, reducing lead times by 10%
- Conducted vendor audits to ensure regulatory compliance
Education
BBA - Business Administration and Management Leadership and Accounting
University of Maine At Presque Isle
07-2024
BBA - Accounting
University of Maine At Presque Isle
Presque Isle12-2024
Skills
Data Analysis and Business Intelligence
Anti-Money Laundering (AML) Compliance
Financial Reporting and Budgeting
Project Management and Process Optimization
Customer Relationship Management
Advanced Microsoft Excel and ERP Systems
Relationship building and management
Policy development and implementation
Recordkeeping requirements
Financial advising
Certification
IBM Data Analyst
Timeline
Fraud Analyst
Santander Bank US
06.2019 - 07.2021
Accountant Analyst
Parker & Zarkowski CPA
03.2016 - 06.2019
Buyer Specialist
Sandvik Coromant
02.2006 - 02.2016
Relationship Banker
Harbor One Bank
7 2021 - 12.2022
BBA - Business Administration and Management Leadership and Accounting
University of Maine At Presque Isle
BBA - Accounting
University of Maine At Presque Isle