Ana Abigail Martinez
3280 Barnett Ave Unit 3177,San Diego, CA
Summary
Dynamic server and bartender with a strong work ethic and exceptional customer service skills honed at Cantina’s restaurants . Expert in cash handling and menu memorization, consistently enhancing guest experiences through personalized recommendations and efficient service.
Proven ability to thrive in high-volume environments while maintaining attention to detail and compliance with safety standards.
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server/bartender
Ojos Locos Sports Cantina
01.2024 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables, ensuring timely order processing and delivery.
- Collaborated with kitchen staff to coordinate food preparation and presentation.
- Trained new servers on menu items and customer interaction protocols.
- Delivered food and beverages efficiently in fast-paced environment.
- Maintained cleanliness and organization of dining area to meet health standards.
- Trained new servers on restaurant policies and service techniques.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Server/bartender
Karina’s Cantina
06.2022 - 12.2024
- Provided exceptional customer service by promptly addressing guest inquiries and needs.
- Assisted in maintaining cleanliness and organization of dining areas to enhance guest experience.
- Collaborated with team members to ensure efficient order processing and timely food delivery.
- Learned menu items thoroughly to accurately describe dishes and make recommendations to guests.
- Supported cash handling procedures, including processing payments and balancing registers at shift end.
- Adapted quickly to fast-paced environment while managing multiple tables and prioritizing tasks effectively.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server
Costa Fina Latin Cuisine
06.2022 - 09.2022
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server/Bartender
El Camaron
05.2017 - 04.2022
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Served food and beverages promptly with focused attention to customer needs.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Education
High School Diploma -
San Pascual High School
Escondido, CA06.2015
Skills
- Strong work ethic
- Cash handling
- Customer service
- Safe food handling
- Menu memorization
- Food running
- Suggestive selling
Certification
* Lead Certification
* Food Handlers
* Alcohol Beverage Control (RBS)
Certification
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Server/bartender
Ojos Locos Sports Cantina
01.2024 - Current
Server/bartender
Karina’s Cantina
06.2022 - 12.2024
Server
Costa Fina Latin Cuisine
06.2022 - 09.2022
Server/Bartender
El Camaron
05.2017 - 04.2022
High School Diploma -
San Pascual High School