Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Hi, I’m
Ana Aurora Martinez
Accountant
New York,NY
Summary
Overview
9
years of professional experience
Work History
NSK Hardware
Cashier
04.2022 - Current
Job overview
- Identified and resolved discrepancies and errors in customer accounts.
- Tallied cash drawer at beginning and end of each work shift.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Processed refunds and exchanges in accordance with company policy.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Hillcrest Pharmacy
Pharmacy Clerk
08.2021 - 04.2022
Job overview
- Processed payments for prescriptions and accurately completed cash and credit card transactions.
- Located and processed ready prescriptions to customers, distributed medication information documentation and facilitated medication consultations.
- Supported pharmacists with day-to-day activities and pharmacy office management functions.
- Established and maintained patient profiles, updating organizational database with current information.
- Answered customer questions regarding prescribed medications, over-the-counter products, and insurance coverage.
Dinastia Ford Oaxaca
Accountant
12.2019 - 12.2020
Job overview
- Collaborated with accounting manager to comply with governing bodies and limit regulatory risks.
- Gathered financial information, prepared documents, and closed books.
- Improved data collection, financial analysis and financial modeling to optimize practices and retain customers.
- Maintained integrity of general ledger and chart of accounts.
- Reviewed accounts, resolved coding areas, and tracked recurring expenses for accrual entry.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Tracked funds, prepared deposits and reconciled accounts.
- Initiated comprehensive account assessments to check viability, stability, and profitability of business operations.
- Collected and reported monthly expense variances and explanations.
Cultural Care Au Pair- New York
Au Pair
08.2017 - 08.2019
Job overview
- Taught children to organize toys, wash hands, and share by leading by example.
- Organized activities that enhanced children's physical, emotional and social well-being.
- Worked with parents to develop and implement discipline programs to promote positive behavior.
- Washed and ironed children's clothing to maintain neatness at all times.
- Implemented daily routine to maintain structure and stability
- Coordinated playdates and outings to meet children's physical and social needs.
Inverprea De Oaxaca
Accounts Assistant
04.2014 - 07.2017
Job overview
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Coordinated with external auditors to resolve discrepancies.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Attended front desk to help customers with their accounts.
Education
Lumos Language SchoolSalt Lake City, UT
No Degree from English
04.2024
University Overview
Universidad Benito Juarez De OaxacaOaxaca, Mexico
Bachelor of Science from Accounting
07.2014
University Overview
Centro Escolar Benemerito De Las AmericasCDMX
High School Diploma
07.2009
University Overview
Skills
- Cash Counting Machine Operations
- Refunds and Exchanges
- Cleaning and Sanitizing
- Money Handling
- Verbal and Written Communication
- Customer Relations
- Conflict Resolution
- Order Verification
- Microsoft Office
- POS Systems Operations
- Customer Seating
Writing.
Writing.
Write science fiction stories with a group of writers to create a book to show our culture to the world.
Languages
Spanish
Native or Bilingual
Timeline
Cashier
NSK Hardware
04.2022 - Current
Pharmacy Clerk
Hillcrest Pharmacy
08.2021 - 04.2022
Accountant
Dinastia Ford Oaxaca
12.2019 - 12.2020
Au Pair
Cultural Care Au Pair- New York
08.2017 - 08.2019
Accounts Assistant
Inverprea De Oaxaca
04.2014 - 07.2017
Lumos Language School
No Degree from English
Universidad Benito Juarez De Oaxaca
Bachelor of Science from Accounting
Centro Escolar Benemerito De Las Americas
High School Diploma
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