Anabel HEREDIA
Odessa,TX
Summary
Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Drive-Thru Cashier
Jalisco's Drive in
Odessa, TX
02.2019 - 07.2019
- Inspected all equipment for proper sanitation before each use.
- Offered customers carry-out service at completion of transaction.
- Greeted customers promptly and responded to questions.
- Maintained knowledge of current menu items, prices, and promotions.
- Replenished supplies such as napkins, straws, condiments, trays throughout shift.
- Assisted with the maintenance of store cleanliness including sweeping floors and wiping down counters.
- Received payment from customers and made change as needed.
- Maintained work area and kept cash drawer organized.
- Kept drive-thru station well-stocked and organized to meet customer needs.
- Worked nights, weekends, and holidays, and maintained calm, pleasant demeanor.
- Operated drive-thru window efficiently to ensure fast order processing times.
- Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
Restaurant Cashier
McDonald's
El Paso, TX
06.2014 - 01.2015
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Inspected all equipment for proper sanitation before each use.
- Offered customers carry-out service at completion of transaction.
- Welcomed customers, offering assistance to help find store items.
- Assisted management with inventory control processes such as restocking supplies.
- Assisted other employees in completing tasks when needed or requested by supervisor.
- Kept records of transactions made during shift on daily sales report log sheets.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Processed customer payments quickly and returned exact change and receipts.
- Adhered to company policies and procedures concerning cash handling practices.
- Monitored dining area to ensure tables are cleared promptly after guests leave.
Restaurant Waiter
Villa y Zapata
El Paso, TX
02.2014 - 05.2014
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Greeted customers, provided menus and answered questions about menu items.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Calculated charges, issued table checks and collected payments from customers.
- Completed opening and closing checklists to ensure smooth restaurant operations.
Education
David L. Carrasco Job Corps Center
El Paso, TX03-2012
Skills
- Order Fulfillment
- Order Verification
- Product Promotion
- Cleaning and Sanitation
- Upselling Strategies
- Teamwork and Collaboration
- Excellent Communication
- Stress Tolerance
- Taking and Preparing Orders
- Order Accuracy
- Customer Service
- Problem-Solving
- Flexible Schedule
- Multitasking and Organization
Languages
English
Professional
Spanish
Professional
Timeline
Drive-Thru Cashier
Jalisco's Drive in
02.2019 - 07.2019
Restaurant Cashier
McDonald's
06.2014 - 01.2015
Restaurant Waiter
Villa y Zapata
02.2014 - 05.2014
David L. Carrasco Job Corps Center
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