Anabel Rosario Grullon
West Hazleton,PA
Summary
Detailed oriented and with eight years of experience in customer service and three in banking. During these time I have learned a lot about resolving customers complaints and provide excellent service. Passionate about helping others and learning new things. I always like to work in a team environment. Always willing to improve.
Overview
10
10
years of professional experience
Work History
Bank Teller
PNC Bank
200 W Broad St, Hazleton PA 18201
10.2021 - 06.2024
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website.
- Answer phone calls
- Help customers with their daily transactions.
- Verify customers.
- Cashed savings bons.
- Performed lobby.
- Scheduled appointments.
- Order money for the branch when needed to.
Fast Food Cashier
McDonald's
02.2017 - 03.2020
- Provided customers with information on specials and discount deals.
- Maintained clean, sanitized and well-organized food preparation zones.
- Resolved customer complaints.
- Counted the register before and after my shifts.
- Trained new crew members.
- Helped the clients with their orders.
Customer Service Cashier
Cleaner
05.2016 - 01.2017
- Counted money in drawers at beginning and end of each shift.
- Resolved customer complaints and maintained clean the area.
- Organized the clothes.
Lead Teller
PNC Bank
675 Carey Ave Wilkes Barre PA 18706
03.2025 - Current
- Order money for the branch.
- Answer questions in person and over the phone.
- Observe tellers behavior and conversations.
- Perform ATM.
- Deliver insights.
- Coach tellers.
Education
High School Diploma -
Bushwick School For Social Justice
Brooklyn, NYAssociate of Arts - Psychology
LaGuardia Community College Of The City University Of New York
Long Island City, NY06.2021
Skills
Multitask
Friendly
Fast learner
Punctual
Organized
Bilingual
Accomplishments
Participated in the Honor Society Program.
Graduated from High School with honors.
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Lead Teller
PNC Bank
03.2025 - Current
Bank Teller
PNC Bank
10.2021 - 06.2024
Fast Food Cashier
McDonald's
02.2017 - 03.2020
Customer Service Cashier
Cleaner
05.2016 - 01.2017
High School Diploma -
Bushwick School For Social Justice
Associate of Arts - Psychology
LaGuardia Community College Of The City University Of New York