Renato Pontes
Mountain View,USA
Summary
Experienced professional with a diverse background in administrative, banking, and personal assistant roles. Demonstrated success in supporting office operations and delivering exceptional customer service. Proficient in various banker procedures and skilled in office software. Exceptional interpersonal skills and a strong work ethic. Detail-oriented professional experienced in maintaining smooth operations, overseeing staff, managing vendors, and ensuring efficient environments. Contributes to a positive work atmosphere and fosters productive relationships. Highly organized and knowledgeable, consistently striving for excellence in all tasks undertaken.
Overview
10
10
years of professional experience
Work History
Bank Teller
Citibank
2024.03 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, service charges, and interest rates.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Personal Assistant
Private Client
2022.01 - Current
- Experienced and detail-oriented professional adept at maintaining smooth operations, overseeing staff, managing vendors, and ensuring efficient environments
- Possesses exceptional interpersonal skills and a strong work ethic, contributing to a positive work atmosphere and fostering productive relationships
- Highly organized and knowledgeable, consistently striving for excellence in all tasks undertaken
Officer Manager Assistant
Itaú Personnalité
2015.07 - 2021.03
- Experienced banking professional with six years of hands-on experience
- Skilled in various banker procedures, providing top-notch customer service, handling transactions accurately, and preparing detailed customer reports
- Proficient in navigating banking regulations and procedures to ensure smooth operations
- Known for building strong relationships with customers and colleagues in a fast-paced environment
- Experienced banking professional with six years of hands-on experience
Administrative Assistant Intern
Itermedica NotreDrame
2014.07 - 2015.07
- Motivated and proactive intern eager to learn and support office operations
- Strong organizational skills with keen attention to detail
- Capable of handling multiple tasks and prioritizing effectively
- Proficient in office software and eager to apply classroom learning to practical tasks
- Excellent communication skills and committed to providing valuable administrative support to the team
Education
Paralegal Program Certification -
California State University
San Francisco, CA09.2024
B.A. - Business Administration And Management
Nove De Julho University
Brazil12.2018
Skills
- Communication
- Microsoft Office 365
- Strong organizational
- Ability to multitask
- Detailed oriented
- Confidentiality
- Data inputting
- Exceptional customer service
Personal Information
Nationality: Brazilian
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working
Timeline
Bank Teller
Citibank
2024.03 - Current
Personal Assistant
Private Client
2022.01 - Current
Officer Manager Assistant
Itaú Personnalité
2015.07 - 2021.03
Administrative Assistant Intern
Itermedica NotreDrame
2014.07 - 2015.07
Paralegal Program Certification -
California State University
B.A. - Business Administration And Management
Nove De Julho University
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