Anabel Torres

• Manage high-volume incoming phone calls, directing inquiries and providing accurate information to patients regarding office services, procedures, and daily operations.
• Communicate fluently in English and Spanish to assist bilingual patients, answer questions, and overcome language barriers while delivering accessible service.
• Facilitate new-patient establishment by explaining office processes, providing onboarding information, and ensuring a smooth introduction to the practice.
• Coordinate and confirm patient appointments to support efficient daily operations and maintain an organized appointment workflow.
• Scan, upload, and electronically organize patient paperwork and documentation, maintaining accurate records through strong attention to detail.
• Prepare and print daily schedules and route slips to support staff coordination and streamline appointment workflow.
• Serve as a primary point of contact for patients, providing professional, courteous, and efficient front desk support.
• Maintain organized patient records and support daily office operations through effective multitasking and consistent attention to detail.
• Handle sensitive patient information with discretion, maintaining confidentiality and supporting compliance with privacy expectations.

• Assist customers with product selection, purchases, and general inquiries while delivering excellent customer service and addressing individual needs.
• Recommend office supplies, technology products, furniture, and business solutions based on customer needs, supporting informed purchasing decisions.
• Operate cash registers and POS systems, processing payments and handling transactions accurately to support efficient checkout operations.
• Maintain organized, clean, and fully stocked merchandise displays and sales floor areas, improving product visibility and store presentation.
• Assist with inventory management, restocking, and merchandise organization to maintain product availability and an efficient sales floor.
• Promote store products, services, and special offers to increase customer awareness and support sales goals.
• Resolve customer concerns professionally and provide effective solutions, strengthening the overall customer experience.
• Collaborate with team members to meet sales goals and maintain efficient daily store operations through reliable communication and teamwork.
• Support online order fulfillment, product pickups, and returns, helping provide accurate and convenient customer service across sales channels.

Currently working on credit classes to transfer towards a computer science degree.