Anabel Vences
ALLSTATE
Lynwood,CA
21
years of professional experience
Qualified professional with history in Medical Field, equipped to deliver top-tier client care . Strong focus on teamwork, adaptability, and achieving optimal outcomes. Known for reliability, critical thinking, and precise execution in a fast-paced environment. Committed to obtaining the highest level of client satisfaction through ensuring regulatory compliance and adherence to practice standards. Excellent communication and interpersonal skills with clients, families and staff.
Work History
Insurance Agent/Office Manager
8 Years 5 Months- Opening and closing facility
- Answered multi-line phones and transferred calls to appropriate departments
- Assisted customers with payment transactions, ensuring accuracy and satisfaction
- Submitted and processed auto policy endorsements in response to customer requests
- Answering multi line phones and transferring accordingly
Cashier
1 Year 8 Months- Processed customer purchases and handled cash and credit card payments efficiently
- Completed FDA training programs regularly to ensure compliance with regulations.
- Assisted customers in locating specific items to enhance shopping experience
- Provided assistance to team members by covering breaks and ensuring customer service continuity.
- Collaborated with managers on store layout and merchandise arrangement to optimize sales
Office Assistant
1 Year- Managed phone communications to assist clients
- Organized and filed client documents systematically and sorted clients’ information
- Created Excel spreadsheets for appointment scheduling and call records
- Data entry of clients’ personal identifying information
- Developed Excel spreadsheets for efficient appointment scheduling and tracking call records
Medical Technician I
6 Years 4 Months- Interviewed donors to confirm eligibility for blood donation, ensuring compliance with safety standards
- Verified donor information and updated accordingly in computer system
- Collected blood samples from multiple donors daily, supporting efficient blood donation operations
- Assessed donors for potential reactions during donation, contributing to donor safety and well-being
- Streamlined documentation process for blood donations to ensure efficiency.
Education
- High school diploma
- Medical assistant
Medical Terminology
Phlebotomy License
Skills
Bilingual: Fluent in English/Spanish
Microsoft Office
Medical Terminology
Client Management
Payment Transactions
Customer service excellence
Policy management
Timeline
Insurance Agent/Office Manager
ALLSTATE
05.2018 - CurrentRead More
Cashier
SMART & FINAL
10.2017 - 06.2019Read More
Office Assistant
STATE FARM
01.2015 - 01.2016Read More
Medical Technician I
AMERICAN RED CROSS
04.2006 - 08.2012Read More
Maric College
from Medical assistant
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Lynwood High School
from High school diploma
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Whittier Union Adult School
Medical Terminology
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Phlebotomy Training Specialists
Phlebotomy License
Read More