Anabela Puhl
Licensed Optician/Management /owner
Gaithersburg,MD
Summary
Seasoned Optician offering over 25 years of experience and unparalleled dedication to customer satisfaction. Owned and operated the number one Franchise, Sterling Optical, and three others throughout Northern Virginia. Knowledgeable about prescriptions, sales promotions, insurance practices and work order requirements. Successful at building loyal relationships with customers and vendors, meeting unique needs and managing dynamic requirements in busy office settings.
Overview
27
27
years of professional experience
Work History
Sterling Optical
Self Employed
McLean , VA
11.1986 - 05.2009
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
- Trained new employees in specific job requirements.
- Conducted monthly inventories of raw materials and components on work floor.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Set and managed schedules to give proper coverage to required areas and meet customer service demands.
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels
- Assisted with insurance questions, eligibility and prior authorizations of medications and glasses.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Communicated with ophthalmic companies to keep inventory at appropriate levels.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Recorded Prescriptions, measured accurately and placed orders with eyeglass manufacturers.
Optical Technician
Pearle Vision
Falls Church, VA
01.1982 - 10.1986
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Collaborated with optometry staff to reach individual and team goals.
- Assisted with insurance questions, eligibility and prior authorizations of medications and glasses.
- Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
- Measured patients' faces for bridge, eye size and temple length to select comfortable frames.
- Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Operated lensometers, to orient and mark uncut lenses for eyeglasses.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
Education
VA Licensed Optician - Optical
ABO
Springfield, VASkills
Team Management
Budgeting
Resource Planning
Troubleshooting
Training & Development
Customer Service
Relationship-Building
Appointment Scheduling
Insurance Approval
Managing Repairs
Selecting Frames
Verifying Prescriptions
Conducting Fittings
Critical Thinker
Maintenance & Repair
Responsible
Good listening skills
Time management
Sales
Speak, English and Basic Portuguese
Optical orders
Conflict resolution
Timeline
Sterling Optical
Self Employed
11.1986 - 05.2009
Optical Technician
Pearle Vision
01.1982 - 10.1986
VA Licensed Optician - Optical
ABO