Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anabela Puhl

Licensed Optician/Management /owner
Gaithersburg,MD

Summary

Seasoned Optician offering over 25 years of experience and unparalleled dedication to customer satisfaction. Owned and operated the number one Franchise, Sterling Optical, and three others throughout Northern Virginia. Knowledgeable about prescriptions, sales promotions, insurance practices and work order requirements. Successful at building loyal relationships with customers and vendors, meeting unique needs and managing dynamic requirements in busy office settings.

Overview

27
27
years of professional experience

Work History

Sterling Optical

Self Employed
McLean , VA
11.1986 - 05.2009
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
  • Trained new employees in specific job requirements.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Set and managed schedules to give proper coverage to required areas and meet customer service demands.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels
  • Assisted with insurance questions, eligibility and prior authorizations of medications and glasses.
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
  • Communicated with ophthalmic companies to keep inventory at appropriate levels.
  • Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
  • Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
  • Recorded Prescriptions, measured accurately and placed orders with eyeglass manufacturers.

Optical Technician

Pearle Vision
Falls Church, VA
01.1982 - 10.1986
  • Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
  • Collaborated with optometry staff to reach individual and team goals.
  • Assisted with insurance questions, eligibility and prior authorizations of medications and glasses.
  • Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
  • Measured patients' faces for bridge, eye size and temple length to select comfortable frames.
  • Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Operated lensometers, to orient and mark uncut lenses for eyeglasses.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.

Education

VA Licensed Optician - Optical

ABO
Springfield, VA

Skills

Team Management

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Timeline

Sterling Optical

Self Employed
11.1986 - 05.2009

Optical Technician

Pearle Vision
01.1982 - 10.1986

VA Licensed Optician - Optical

ABO

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Anabela PuhlLicensed Optician/Management /owner