Anabelle Quortrup
Fort Worth,TX
Summary
Proven multitasker and communicator, excelled in customer service and teamwork at Cheddar's Scratch Kitchen. Demonstrated assertiveness in conflict resolution as a Soccer Referee, enhancing game integrity and sportsmanship. Mastered detail-oriented tasks, significantly improving service standards and team efficiency.
Overview
5
5
years of professional experience
Work History
Hostess/To-go Employee
Darden Restaurants, Cheddar's Scratch Kitchen
06.2022 - 08.2023
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Used cash registers and credit card machines to cash out customers.
Soccer Referee
Colleyville Soccer Association
03.2018 - 05.2020
- Managed conflicts effectively and efficiently by mediating disputes between players, coaches, and spectators when necessary.
- Monitored and managed soccer games to verify safety and promote good sportsmanship for players.
- Promoted fair play and sportsmanship by consistently applying game rules and officiating with integrity.
- Strengthened teamwork abilities by collaborating closely with assistant referees to make accurate offside calls or identify foul play incidents outside my line of sight.
- Developed strong communication skills through regular interaction with players, coaches, assistant referees, fourth officials, and assessors during games.
- Enforced discipline to encourage respect, fairness and equality for players.
Education
Bachelor of Science - Biology
Texas A&M University
College Station, TX05.2027
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
Timeline
Hostess/To-go Employee
Darden Restaurants, Cheddar's Scratch Kitchen
06.2022 - 08.2023
Soccer Referee
Colleyville Soccer Association
03.2018 - 05.2020
Bachelor of Science - Biology
Texas A&M University
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