Excell, Microsoft, PowerPoint
Ana C. Rodriguez
Manager
Fremont,CA
Summary
Organized, dependable, customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Seeking a permanent position in which I can continue to learn about aesthetic treatments and technologies.
Overview
4
4
years of professional experience
1
1
Language
Work History
Lead Hostess and Server
Bella Siena
01.2022 - Current
- Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Front Desk Manager
Biologi Medical Spa
01.2020 - 06.2020
- Established a welcoming atmosphere for guests through exceptional customer service interactions from arrival to departure.
- Assisted in checking out patients using payment plan finance options such as Cherry, Patient fi, and CareCredit.
- Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
- Utilized promotions, print and digital marketing to attract new clients.
- Consulted and attended trainings for skin tightening treatments such as Morpheus 8 Face and Body, Opus Plasma as well as Neurotoxins, fillers and wellness treatments such as IV therapy.
- Coached employees on upselling techniques, resulting in higher average ticket sales per guest visit.
- Recommended spa treatments and services, boosting sales and bringing in new clientele.
Education
Bachelor of Science - Biology
University of California - Davis
Davis, CA03.2023
Software
POs system, Open Table, Toast
EMR systems such as aesthetic Record, aesthetic pro
Timeline
Lead Hostess and Server
Bella Siena
01.2022 - Current
Front Desk Manager
Biologi Medical Spa
01.2020 - 06.2020
Bachelor of Science - Biology
University of California - Davis
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