Ana Carolina Moreno Catano
Miami,FL
Summary
Dynamic professional with extensive experience at UBER, specializing in customer service and time management. Demonstrated success in resolving delivery issues and improving client satisfaction. Proficient in Microsoft Word and experienced in providing wheelchair and luggage assistance, ensuring seamless service delivery.
Overview
7
7
years of professional experience
Work History
Driver
UBER
03.2018 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Assistant Administrative Secretary
Beauty Esthetics
Miami, FL
05.2024 - 10.2024
- Greeted guests in with friendliness and professionalism.
- Assisted manager in all aspects of business operations.
- Updated database of contacts and resources for company-wide distribution.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Increased customer service success rates by quickly resolving issues.
Accounting Assistant
MIAMI AUTOLUX
Miami, FL
01.2022 - 05.2024
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Completed financial reports, providing insight into performance, operations and cash flow.
Server Assistant Manager
Tierra Bomba Restaurante
05.2019 - 04.2021
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Monitored server performance and provided feedback to enhance server delivery.
Server
Tierra Bomba Restaurante
05.2018 - 05.2019
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Education
Master of Laws - Legal
Universidad De Envigado
Envigado, Colombia12.2009
MBA - Business Administration
Universidad De Envigado
Envigado, Colombia01.2004
Some College (No Degree) - English Language And Literature
Ruben Dario High School
Miami, FLSkills
- Scheduled Services
- Securing Wheelchairs
- Luggage Assistance
- Resolving Shipping and Delivery Problems
- Microsoft Word
- Time Management
- Customer Service
Timeline
Assistant Administrative Secretary
Beauty Esthetics
05.2024 - 10.2024
Accounting Assistant
MIAMI AUTOLUX
01.2022 - 05.2024
Server Assistant Manager
Tierra Bomba Restaurante
05.2019 - 04.2021
Server
Tierra Bomba Restaurante
05.2018 - 05.2019
Driver
UBER
03.2018 - Current
Master of Laws - Legal
Universidad De Envigado
MBA - Business Administration
Universidad De Envigado
Some College (No Degree) - English Language And Literature
Ruben Dario High School