Summary
Overview
Work History
Education
Skills
References
Timeline
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Ana Carolina Roveda

Fort Lauderdale,FL

Summary

Highly-motivated employee with desire to take on new challenges. Multi-lingual with strong work ethic, ability to overcome challenges as they come, and the use of exceptional problem solving skills by way of relationship strength built and maintained in the right ways. Multi-lingual team member consistently rewarded for success in planning and operational improvements. Talented individual bringing 5 years of customer service experience.

Overview

5
5
years of professional experience

Work History

SENIOR BUSINESS DEVELOPMENT REPRESENTATIVE

First Help Financial
Southeast Florida
04.2022 - Current
  • Established strong client relationships to drive business development
  • Worked with current clients to assess needs and develop improvement plans.
  • Within my first year, successfully opened and grew the South Florida Market to become the top-performing market in the company.
  • Delivered a revenue exceeding $34 million in the first 12 months.
  • Increased market growth to $55 million in my second year
  • Developed relationships with key decision makers within target accounts.
  • Researched competitors' products and services in order to position our own offerings effectively.
  • Managed a portfolio of accounts by providing ongoing support to ensure satisfaction.

INSIDE SALES REPRESENTATIVE

First Help Financial
Newton, MA
06.2021 - 04.2022
  • Maintained regular communication with dealers to track progress of approved applications
  • Negotiated with dealerships to maximize 'win-rate' for approved applications by securing as many deals as possible with best possible terms for FHF.
  • Facilitated effective communication between dealer and internal FHF teams
  • Contributed to the attainment of both state and company objectives through effective teamwork
  • Monitored dealer behavior to identify potential red flags for dealer risk
  • Collaborated with Outside Sales team on targeted initiatives aimed at increasing sales volume through dealerships
  • Support Servicing and Collections team to handle dealer complaints or other conflicts

TOTAL LOSS AND ANCILIARY PRODUCT ASSISTANT

First Help Financial
Newton, MA
09.2020 - 05.2021
  • Manage and work to collect payment from insurance companies for all total losses
  • Send documents to insurance companies regarding total losses and lienholders claim to facilitate and accelerate pay out
  • File and manage claims with insurance for remarketing once they repossess a vehicle with damages
  • Follow up on Gap and Warranty cancellations
  • Request cancellation of Gap and Services contracts
  • Keep track of accounts with remaining balance after insurance pay out so we can collect from the clients.

SALES REPRESENTATIVE

LP Custom Countertops & Cabinetry
Plainville, MA
11.2018 - 05.2020
  • Maintained high Customer Satisfaction through a hands-on approach and awareness of customer needs.
  • Arranged client contacts, cultivated relationships, and fulfilled service needs.
  • Tracked weekly sales and generated reports for corrective action planning
  • Computed total costs and profit requirements for customer sales to provide accurate pricing
  • Proven track record of successfully completing tasks without constant oversight.
  • Generated new sales leads through cold calling and networking activities.

Education

Accounting -

Massbay Community College
12.2022

Business administration -

Unisinos College

English ESL -

Framingham State University

Skills

  • Bilingual: Portuguese, some Spanish and English
  • Territory Management
  • Competitive Analysis
  • Cold-calling
  • Business Relationship Management
  • Client acquisition
  • Performance Tracking
  • B2B background
  • Exceptional customer service
  • Goal oriented
  • Microsoft Excel, Word and Sales Force
  • Organization

References

References available upon request.

Timeline

SENIOR BUSINESS DEVELOPMENT REPRESENTATIVE

First Help Financial
04.2022 - Current

INSIDE SALES REPRESENTATIVE

First Help Financial
06.2021 - 04.2022

TOTAL LOSS AND ANCILIARY PRODUCT ASSISTANT

First Help Financial
09.2020 - 05.2021

SALES REPRESENTATIVE

LP Custom Countertops & Cabinetry
11.2018 - 05.2020

Accounting -

Massbay Community College

Business administration -

Unisinos College

English ESL -

Framingham State University

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Ana Carolina Roveda