ANA CECILIA GARCIA
Santa Fe
Summary
Committed to enhancing customer experiences and ensuring accuracy in every interaction. Team collaboration. Results-driven professional with expertise in cash handling and transaction processing. Recognized for attention to detail and conflict resolution skills, ready to enhance operational efficiency and customer satisfaction in a dynamic banking environment.
Overview
3
3
years of professional experience
Work History
Bank Teller
Guadalupe Credit Union
Santa Fe
02.2026 - Current
- Processed customer transactions accurately and efficiently at Guadalupe Credit Union.
- Assisted customers with account inquiries and provided product information.
- Maintained cash drawer integrity and balanced transactions daily.
- Collaborated with team members to enhance customer service experiences.
- Educated clients on digital banking tools and services offered.
- Resolved customer issues promptly to ensure satisfaction and retention.
- Performed cash handling duties including counting currency, coins and checks.
- Maintained confidentiality of bank records, transactions and customer information.
Shift Supervisor
Nambe Falls Travel Center
Santa Fe
05.2023 - 02.2026
- Supervised daily operations of travel center staff and customer service functions.
- Managed inventory levels and coordinated product restocking with suppliers.
- Monitored cash handling processes to ensure accuracy and compliance.
- Resolved customer complaints and provided effective solutions for service issues.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Assigned tasks to team members based on their strengths and skill sets.
- Completed opening and closing duties to facilitate business operations.
Education
BBA - Business Administration
Instituto Tecnologico De Cd. Juarez
Juarez, Mexico06-2006
Skills
- Client relationship management
- Team collaboration
- Attention to detail
- Transaction processing
- Cash handling
- Conflict resolution
- Digital banking
- Confidentiality awareness
- Problem solving
Languages
Spanish
Native/ Bilingual
Timeline
Bank Teller
Guadalupe Credit Union
02.2026 - Current
Shift Supervisor
Nambe Falls Travel Center
05.2023 - 02.2026
BBA - Business Administration
Instituto Tecnologico De Cd. Juarez