Shannon Norton
Richmond,TX
Summary
Financial professional with extensive experience in transaction processing and customer education within diverse financial institutions. Demonstrated ability to strengthen client relationships while ensuring compliance with regulatory standards. Skilled in cash handling and effective communication, consistently delivering exceptional service and enhancing financial literacy.
Overview
14
14
years of professional experience
Work History
Bank Teller
Wells Fargo Bank
Richmond, Texas
02.2023 - 08.2023
- Processed customer transactions accurately and efficiently at Wells Fargo Bank.
- Processed basic and complex banking transactions to meet customer needs daily.
- Managed cash drawer, ensuring proper balance throughout the shift.
- Assisted clients with account inquiries and provided product information.
- Coordinated communication between Personal Bankers and bank customers to ensure seamless service.
- Organized teller transactions and facilitated communication to support Personal Bankers in delivering efficient service.
- Supported banking data entry to facilitate audit reviews.
Supervisor/Bank Teller
Department of Defense Community Bank
Illesheim, Germany
10.2014 - 01.2016
- Supervised daily operations of bank branch, ensuring compliance with policies and enhancing customer service.
- Trained and mentored junior tellers on customer service and transaction processes.
- Managed cash handling procedures, safeguarding funds and ensuring transaction accuracy.
- Facilitated daily over-the-counter transactions for customers.
- Ensured compliance with bank policies, procedures, and security for auditing purposes.
- Educated customers on banking products, improving financial literacy and customer engagement.
- Welcomed military personnel and government employees upon entry to banking facility.
Bank Teller/ Personal Banker
Wells Fargo Bank
Colorado Springs
10.2010 - 06.2012
- Accepted and processed customers deposits and loan payments.
- Managed and reconciled cash drawer daily for accurate financial reporting.
- Educated customers on bank products tailored to their financial needs.
- Assisted customers daily in addressing their banking needs.
- Supported customers in Colorado Springs branch.
Shift Manager
Wendy's
Colorado Springs
09.2009 - 10.2010
- Supervised daily operations, enhancing workflow and increasing team productivity.
- Established performance standards and evaluated employee performance to ensure accountability.
- Mentored staff on food safety and customer service standards for consistent quality.
- Trained new employees on equipment usage and food safety protocols.
- Managed inventory levels and placed orders to ensure stock availability.
- Ensured compliance with policies, procedures, and directives to maintain operational integrity.
- Educated customers on product offerings to improve service experience.
Recreation Aid
Fort Carson Bowling Center
06.2009 - 01.2010
- Facilitated engaging recreational activities, enhancing patron experience at Fort Carson Bowling Center.
- Guided customers in selecting bowling options, ensuring informed choices and satisfaction.
- Monitored patrons to ensure safety.
- Maintained equipment and ensured cleanliness of bowling lanes and facilities, promoting a safe and enjoyable environment.
- Provided information and assistance to customers over the phone.
- Operated a clean fully stock well- patronized facility.
Education
Bachelor's Degree - Human Resource Management
Western Governors University
Salt Lake City, UT01.2022
High School -
Ecumenical High School
Stain Creek, Belize01.2001
Skills
- Microsoft Word, Excel, and PowerPoint
- Effective communication
- Interpersonal skills
- HR practices knowledge
- US employment regulations
- US Government regulations
- Transaction processing
- Regulatory compliance
- Cash handling expertise
- Customer education strategies
- Data entry accuracy
- Client relationship management
- Banking software proficiency
- Financial product knowledge
- Risk assessment skills
- Attention to detail
- Problem solving abilities
- Team collaboration
- Time management skills
- Conflict resolution strategies
- Currency packaging expertise
- Money management skills
- Decision-making capabilities
- Financial literacy
References
- Khadijah Patience, (832)368-1183, Supervisor, Wells Fargo Bank
- David McNaughton, +49 (0) 9841-8133, Manager, Department of Defense Community Bank Germany
- Sarah Volpe, (703) - 593-3989, Supervisor, Department of Defense Community Bank Germany
Timeline
Bank Teller
Wells Fargo Bank
02.2023 - 08.2023
Supervisor/Bank Teller
Department of Defense Community Bank
10.2014 - 01.2016
Bank Teller/ Personal Banker
Wells Fargo Bank
10.2010 - 06.2012
Shift Manager
Wendy's
09.2009 - 10.2010
Recreation Aid
Fort Carson Bowling Center
06.2009 - 01.2010
Bachelor's Degree - Human Resource Management
Western Governors University
High School -
Ecumenical High School