Mackenzie Powell
Dennis,MA
Summary
Detail-oriented Cashier and Bank Teller experienced in cash handling, balancing drawers, and loan processing. Delivered professional customer service through effective communication and strong organizational skills. Committed to maintaining a clean work environment while contributing positively to team goals in fast-paced settings.
Overview
6
6
years of professional experience
Work History
Bank Teller
Cape Cod 5
09.2022 - Current
- Promoted bank products and services to enhance customer experience.
- Resolved customer issues promptly and professionally.
- Enhanced customer satisfaction by efficiently processing transactions and resolving account inquiries.
- Processed customer transactions promptly, minimizing wait times.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Trained new tellers on operational procedures and customer service standards, fostering a knowledgeable team.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Streamlined teller operations by implementing time-management strategies, improving workflow efficiency.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Maintained accurate records of customer transactions in line with bank procedures.
- Ensured compliance with banking regulations and policies.
- Assisted customers with compromised debit cards and issued new credentials.
- Counted and packaged currency and coins for accurate distribution and record-keeping.
- Processed loan payments accurately, contributing to the overall efficiency of branch operations.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Educated customers on use of banking website and mobile apps.
- Placed orders for customer checks and verified starting numbers.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Maintained confidentiality of bank records, transactions and customer information.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Maintained confidentiality of bank records, transactions and customer information.
Sales Associate
Dicks Sporting Goods
09.2021 - 08.2022
- Demonstrated excellent customer service skills, addressing concerns promptly and professionally.
- Greeted customers, identified needs and provided product advice.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Handled returns and exchanges gracefully, maintaining positive rapport with customers despite any inconvenience experienced.
- Enhanced store reputation by maintaining a clean, organized, and visually appealing sales floor.
- Managed inventory effectively, ensuring proper stock levels for popular items, minimizing out-of-stock situations.
- Pressed and folded clothing items promptly upon arrival in the store to enhance visual presentation.
- Dressed and accessorized mannequins creatively to showcase seasonal clothing collections and accessories.
- Answered customer inquiries about products and services, assisted in locating merchandise, and promoted featured items to drive sales.
- Organized store environment to enhance shopping experience and customer satisfaction.
- Pressed and folded items upon arrival to improve visual merchandising and attract customer interest.
Cashier
CVS Pharmacy
07.2020 - 08.2021
- Increased customer satisfaction through efficient, accurate cash transactions.
- Streamlined checkout process, reducing waiting times for customers.
- Provided exceptional service and resolved inquiries, leading to positive feedback from shoppers.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
High School Diploma -
Dennis Yarmouth Regional High School
South YarmouthSkills
- Payment Processing
- Cash Drawer Management
- Cash Handling Expertise
- Transaction Management
- Account Maintenance
- Customer Relationship Management
- Client Relationship Management
- Compliance management
- Employee training
- Problem resolution
- Attention to detail
- Teamwork and collaboration
- Goal setting and achievement
Timeline
Bank Teller
Cape Cod 5
09.2022 - Current
Sales Associate
Dicks Sporting Goods
09.2021 - 08.2022
Cashier
CVS Pharmacy
07.2020 - 08.2021
High School Diploma -
Dennis Yarmouth Regional High School