Ilene Diaz
Los Alamos,TX
Summary
Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty.
Goal-focused Bank Teller experienced in fast-paced financial environments. Focused on maintaining high levels of accuracy and productivity as well as achieving branch goals.
Reliable Bank Teller known for high productivity and efficient task completion. Skilled in cash handling, customer service, and financial transactions with proficiency in problem-solving, communication, and time management. Excel at building trust with customers through empathetic listening and accurate transaction processing.
Overview
2
2
years of professional experience
Work History
Bank Teller
Century Bank
Los Alamos, NM
01.2024 - Current
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
- Performed cash handling duties including counting currency, coins and checks.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Reconciled daily sales sheets with actual physical money received from customers or deposited into ATM machines.
- Provided assistance to other tellers during peak business hours as needed.
- Followed strict compliance guidelines when completing financial transactions for customers.
- Assisted customers with basic technical issues related to digital banking platforms.
- Resolved customer disputes promptly in accordance with bank policies and procedures.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Welcomed customers and offered pleasant service during entire transaction.
- Responded and assisted customers with account inquiries and updates.
- Entered transactions into computer and issued customer receipts.
- Explained bank services, financial products and applicable fees to customers.
- Built and maintained client relationships through quality, personalized interactions.
- Delivered exceptional service to customers in person or over telephone.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Directed specific questions to appropriate branch personnel.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Identified transaction errors when debits and credits did not balance.
Cashier
Rudy's "Country Store" And Bar-B-Q
Santa Fe, NM
07.2023 - Current
- Greeted customers entering store and responded promptly to customer needs
- Built relationships with customers to encourage repeat business
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Welcomed customers and helped determine their needs
- Performed cash, card and check transactions to complete customer purchases
- Operated cash register to record transactions accurately and efficiently
- Handled cash with high accuracy and took care to check bills for fraud
- Used POS system to enter orders, process payments and issue receipts.
Server
Willie's Grill & Icehouse
Houston, TX
08.2022 - 06.2023
- Served food and beverages promptly with focused attention to customer needs
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Cultivated warm relationships with regular customers
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
- Bussed and reset tables to keep dining room and work areas clean
- Set positive tone for entire dining experience as first point of contact for incoming guests
- Resolved customer complaints promptly and professionally to maintain positive reputation
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
- Answered customers' questions, recommended items, and recorded order information
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Education
Bachelor of Arts - Elementary Education
Western Governors University
Online12-2025
Associate of Arts - Education
Lone Star College System
Spring, TX12.2023
High School Diploma -
Jersey Village High School
Houston, TX05.2019
Skills
- ID Verification
- Payment Processing
- POS Systems
- Payment Collection
- Drawer Balancing
- Cash Handling
- Cash Register Operation
- Customer Service
- Regulatory Compliance
- Currency Counting
- Cash Drawer Balancing
- Cash Handling and Management
- Issue Resolution
- Guest Inquiries
- Staff Training
- POS System Operations
- Conflict Resolution
- Financial Transactions
- Time management proficiency
- Teller Support
- Customer relationship development
- Upselling skills
Timeline
Bank Teller
Century Bank
01.2024 - Current
Cashier
Rudy's "Country Store" And Bar-B-Q
07.2023 - Current
Server
Willie's Grill & Icehouse
08.2022 - 06.2023
Bachelor of Arts - Elementary Education
Western Governors University
Associate of Arts - Education
Lone Star College System
High School Diploma -
Jersey Village High School