Jayla Thompson - Knight
Lima,OH
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
Work History
Bank Teller
Superior Credit Union
Lima, OH
02.2023 - 08.2023
- Maintained confidentiality of bank records, transactions and customer information.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
Cashier
Hobby Lobby
Lima, OH
06.2022 - 02.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Case Packer
Bob Evans Farms Inc
Lima, OH
04.2020 - 06.2022
- Operated a case packing machine to package product into boxes.
- Received and inspected raw materials for quality assurance prior to packaging.
- Maintained cleanliness of the work area throughout the shift.
- Performed regular maintenance on equipment to ensure proper functioning.
- Verified that all labels were accurately applied onto packages before sealing them up.
Cashier
Little Caesars Pizza
Lima, OH
10.2018 - 04.2019
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Education
High School Diploma -
Perry High School
Lima, OH05-2019
Skills
- Cash counting
- Customer Needs Assessment
- Asset Management
- Customer Relationship Management
- Financial Transactions
- Stress Tolerance
- Upselling skills
- Money Management
- ID Verification
- Written and verbal communication
Affiliations
- Gardening
- Youth Sports Team
- Dog Grooming
Timeline
Bank Teller
Superior Credit Union
02.2023 - 08.2023
Cashier
Hobby Lobby
06.2022 - 02.2023
Case Packer
Bob Evans Farms Inc
04.2020 - 06.2022
Cashier
Little Caesars Pizza
10.2018 - 04.2019
High School Diploma -
Perry High School
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