Ana Cecilia Wysotchanski
Orlando,FL
Summary
Energetic server Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations.
Overview
15
15
years of professional experience
Work History
Property Manager and Cleaner Manager
WWXUS LLC
Orlando , Florida
02.2016 - Current
- Check Vacations Homes to be spotless for the guest.
- Organizing Storages
- Make a give supplies to all cleaners
- Answers and respond phone calls.
- Make schedule
- Work as a team
- Organizing meetings to help get issues fixed
- Talk to guests to make them feel home
- Pay employee
Server/Hostess
Cinnabar California
Stevenage , United Kingdom
02.2014 - 12.2015
- Seat and served Guests, take orders ,serving dishes and remove dinnerware with practice
- Managed Ordes
- Knowledgebly recommended menu items based on customer needs and preferences, upselling complementary dishes and drinks.
- Negotiated resolved customer concerns.
- Drink knowledge
- Assisted other workers to achieve maximum efficiency during peak attendance times.
- Cash handling
Server
Accor Hotel Novotel
Stevenage, United Kingdom
01.2010 - 01.2014
- Set Tables and polish all glasses and silverware as well's doing opening, running and closing side work to ensure successful shift for the entire team.
- Greet each and every guest I come in contact with always making eye contact , smiling and assisting them with any any need they might have
- Present all the menus available and wine list, touring the guest through it in details taking the opportunity to suggest popular item as well as specials in details of ingredients and preparation methods.
- Acutely take orders as well and personally communicate with chefs in case of any food allergy or restriction
- Constantly check back at guests to insure they are enjoying their dining experience and if anything is not at their please, apologize and take action to fix it immediately
- Present the check at the end and promptly closing it when guest is ready
Education
Advertising And Marketing - Digital Marketing
Fasul Brazil University
Toledo, Brazil01-2004
Skills
- Customer service
- Menu knowledge
- Order management
- Attention to detail
- Problem solving
- Communication skills
- Serving expertise
- Cash handling
- Guest seating
- Table setting knowledge
- Upselling and cross selling
- Detail Focused
- Goal Oriented
- Bilingual Portuguese and English
Languages
English
Professional
Portuguese
Full Professional
Timeline
Property Manager and Cleaner Manager
WWXUS LLC
02.2016 - Current
Server/Hostess
Cinnabar California
02.2014 - 12.2015
Server
Accor Hotel Novotel
01.2010 - 01.2014
Advertising And Marketing - Digital Marketing
Fasul Brazil University