I am focused on adhering to the established objectives of administrative and Department Success center programs at Livingstone College. As I continue this journey I am looking to secure my future and aid in the development of myself, students, and assist with achieving Academic Affairs' goals. I am a responsible and motivated forever student ready to apply life experiences to the workplace.
Hi, I’m
ANACIA HINES
Woodleaf,NC
Summary
Overview
11
years of professional experience
1
Certificate
Work History
Tranzact / TZ Insurance Solutions LLC (Hybrid)Charlotte, NC
Insurance Sales
09.2023 - Current
Job overview
- Displayed strong telephone etiquette, effectively handling difficult calls
- Interviewed prospective clients to gather information on financial needs and discuss existing and potential coverage
- Calculate and or quote premium rates for recommended policies
- Follows scripts and designated sales processes to complete sales in a compliant and effective manner
- Utilizes client and company-approved computer system to perform accurate and timely data entry and submit applications
- Demonstrates a high degree of integrity and follows compliance/ quality assurance requirements
- Participate in training coaching on an ongoing basis to improve performance
- Recognized by management for providing exceptional customer service
- Developed a customer service strategy to ensure the highest level of satisfaction
- Explained coverage options to potential policyholders, answering questions or concerns
- Assisted clients in selecting appropriate coverage options for their needs
Capital Vacations (Travel)Charlotte, NC
Vacation Sales/Timeshare
03.2023 - 10.2023
Job overview
- Selling products and services using solid arguments to prospective customers
- Performing cost-benefit analyses of existing and potential customers
- Assisted with training new Vacation Sales Representatives on organizational processes
- Performed administrative tasks such as creating itineraries, booking transportation and hotel reservations using computer or telephone
- Provided excellent service and attention to customers when face-to-face at planned events
- Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development
Craze Marketing (Travel)Uptown Charlotte, NC
Brand Ambassador/Corporate Trainer
03.2023 - 09.2023
Job overview
- Fast growing competitive learning-based agency
- Experiential marketing and sales on behalf of the client
- Manage and train a team of 5-15 people
- Approached customers and engaged in conversation through use of effective interpersonal and people skills
- Organized and carried out marketing events, set up and tore down event sites, and interacted with customers
- Gave public street presentations to promote interest in Brand subscriptions
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and performance
Ashley Park PreK-8 ElementaryCharlotte, NC
Certified Guest Teacher
08.2022 - 03.2023
Job overview
- Monitored small groups or a class of 10-18 students
- Experienced guided learning processes to meet curriculum goals and objectives indicated in lesson plans
- Created classroom environment conducive to learning and appropriate for students' maturity and interests
- Shifted between formal and informal methods of teaching to keep students safe and engaged at Title I School
- Monitored student classroom and outdoors activities to promote student safety
- Engaged students through activities and discussion, increasing classroom interaction to build inclusive learning environment
- Coordinated activities of personnel and support staff for after school programs
- Provided guidance and support for Spanish speaking/ English language learners
- Led students through safety procedures for active shooter and fire drills
Shawnee YMCAInstitute, WV
Pool Manager
06.2022 - 08.2022
Job overview
- Enforced pool policies and procedures in a courteous manner to preserve health and safety of employees and public
- Adjusted pool chemical balance to maintain general water cleanliness
- Regularly inspected pool activities and equipment to reduce hazards and conducted a clean, and kid-friendly pool environment
- Provided guidance to junior lifeguard staff members on how best to perform their duties
- Maintained accurate records of pool activity such as attendance, maintenance needs and chemical readings
- Ensured that the concession stand was adequately stocked with food and beverages
Kanawha County SchoolsCharleston, WV
Substitute Teacher
03.2022 - 08.2022
Job overview
- Provided instruction for an average of 15-20 students in core subject areas
- Studied changing regional curriculums and policies to maintain knowledge of lesson plans for short- and long-term substitute positions
- Followed classroom plans left by the class teacher to continue student education and reinforce core concepts
- Helped students develop life-long learning skills and good study habits
- Supervised students during recess, break times and dismissal periods to prevent injuries and fights.
- Diversified classroom instruction and group activities to successfully support students with unique strengths and learning styles
- Attended training and workshops to improve teaching and coaching skills
- Provided service to high-risk students in higher education
University of Kentucky Football Advising TeamLexington, KY
Academic Service Assistant
08.2019 - 01.2021
Job overview
- Monitored academic progress of about 40 student athletes on football team
- Prepared academic reports for Academic Counselor, Coaches, and Administrators
- Developed relationships with professors to help monitor student athlete academic progress
- Monitored Academic Center and Quiet Study Hall to ensure quality academic atmosphere
- Became familiar with campus resources to be more holistic with student in academic and personal growth
- Coordinated with Career Services Advisor to fill community service, job, and internship openings with student athletes
- Empowered students and myself to utilize campus and academic service tools, including campus life connections
- Connected with professors on professional and personal level
- Referred students to campus career service center, outreach and higher education programs
- (N4A) National Association of Academic and Student-Athlete Development Professionals Membership
- Observed students during classroom activities to evaluate students' performance, behavior and social development.
- Answered student inquiries and resolved problems related to curriculum and course prerequisites
- Maintained student database and electronic records for each student contact
- Provided comprehensive support services encompassing career and personal goals of students
- Discussed student success strategies and development of study skills
- Presented self-help or information sessions on subjects related to education and career planning
PacSunMyrtle Beach, SC
Sales Associate
08.2018 - 08.2019
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Provided positive first impressions to welcome existing, new and potential customers
- Answered customer questions regarding sizing, accessories and proper care for merchandise
- Tracked company inventories, moved excess stock and arranged products to improve sales
Polo Ralph Lauren Factory OutletMyrtle Beach, SC
Sales Ambassador
12.2017 - 09.2018
Job overview
- Watched for and recognized risks and thefts to prevent or handle situations; nickname given – Shrink Stopper
- Trained and mentored new cashiers and sales representatives
- Increased sales by offering a personalized experience, giving advice on purchases and promoting additional products
- Organized stockroom shelves according to size, color or style
- Computed purchases and received and processed cash or credit payment
Wesley's Beauty StudioCharleston, WV
Shop Assistant
05.2013 - 08.2018
Job overview
- Answered phone inquiries regarding shop hours, stylist availability and pricing
- Assisted stylist with cutting, coloring and styling hair to maintain salon workflow efficiency
- Completed basic styles for regular customers by using strong blow-drying and braiding abilities
- Educated clients about products and self-maintenance for healthy hair, based on needs and preferences
- Prepared clients for haircuts and styles with soothing shampoo work
- Offered exceptional service and support to walk-in and scheduled customers
Chants 411Conway, SC
Information Specialist
06.2017 - 08.2017
Job overview
- Information technology expertise at Coastal Carolina University for students, parents, faculty or general public
- Utilized ongoing channels of text, call, email, and social media as form of communication to deliver most accurate information possible
- Used database to research, gather, analyze and present data via anonymous phone or computer systems
Education
Coastal Carolina UniversityMyrtle Beach, SC
Bachelor of Science from Interdisciplinary Studies Athletic Mentoring
08.2019
University Overview
Skills
- Experienced Public Speaker
- Effective Communication
- Strategic Decision-Making
- FERPA & HIPPA Compliant
- Brand/Social Media Marketing
- Personnel Scheduling
- Customer Service/Call Center
- Organization/Event Planning
- Microsoft Office: Excel, PowerPoint, Outlook, Word, Publisher
- Resume Writing
- Meeting Participation
Certification
- WV Substitute Teaching & Coaching Certificate
- WVDE Substitute Teacher License
- NC Certified Guest Teacher
- WV Coaching License (Saint Albans High School T&F Coach)
- NC Licensed Insurance Producer 2023 Accident and Health or Sickness NPN: 208 24962
Accomplishments
Accomplishments
- Coastal Carolina University (CCU) Student Government Senator of the Week
- Captain & Team Leader, CCU Track & Field 2015-2019
- Division I student athlete and recruitment host
- Student Athlete Advisory Committee Team Ambassador
- Student Athlete of the Year
- Sun Belt Conference Champion (2017 & 2018)
- Big South Conference 2016, 2nd place Champions
- West Virginia State Champion track and field
- National Gatorade Athlete of The Year
Languages
Spanish
Limited
Timeline
Insurance Sales
Tranzact / TZ Insurance Solutions LLC (Hybrid)
09.2023 - Current
Vacation Sales/Timeshare
Capital Vacations (Travel)
03.2023 - 10.2023
Brand Ambassador/Corporate Trainer
Craze Marketing (Travel)
03.2023 - 09.2023
Certified Guest Teacher
Ashley Park PreK-8 Elementary
08.2022 - 03.2023
Pool Manager
Shawnee YMCA
06.2022 - 08.2022
Substitute Teacher
Kanawha County Schools
03.2022 - 08.2022
Academic Service Assistant
University of Kentucky Football Advising Team
08.2019 - 01.2021
Sales Associate
PacSun
08.2018 - 08.2019
Sales Ambassador
Polo Ralph Lauren Factory Outlet
12.2017 - 09.2018
Information Specialist
Chants 411
06.2017 - 08.2017
Shop Assistant
Wesley's Beauty Studio
05.2013 - 08.2018
Coastal Carolina University
Bachelor of Science from Interdisciplinary Studies Athletic Mentoring
- WV Substitute Teaching & Coaching Certificate
- WVDE Substitute Teacher License
- NC Certified Guest Teacher
- WV Coaching License (Saint Albans High School T&F Coach)
- NC Licensed Insurance Producer 2023 Accident and Health or Sickness NPN: 208 24962
Service Leadership Volunteer Work
Service Leadership Volunteer Work
- Upward Bound student & staff at West Virginia State University
- Coach/Mentor: Capital City Striders youth track and field AAU/USATF team
- Flood Victim Relief Trip: Baton Rouge, LA with Student Athlete Advisory Committee
- Special Olympics/Trunk or Treat events
- Charlotte, NC Will of God Outreach (Young Adult) Ministry
References
References
References available upon request.Service Leadership Volunteer Work
Service Leadership Volunteer Work
- Upward Bound student & staff at West Virginia State University
- Coach/Mentor: Capital City Striders youth track and field AAU/USATF team
- Flood Victim Relief Trip: Baton Rouge, LA with Student Athlete Advisory Committee
- Special Olympics/Trunk or Treat events
- Charlotte, NC Will of God Outreach (Young Adult) Ministry
References
References
References available upon request.Similar Profiles
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