Summary
Overview
Work History
Education
Skills
Certification
Timeline
BusinessAnalyst

Amy Wall

Technical Support Specialist
Newhall,WV

Summary

Results-driven insurance representative with a strong track record of client management and promoting insurance plans. Skilled at efficiently handling multiple responsibilities simultaneously, showcasing exceptional time management abilities. Possessing over 10 years of experience in customer service and hospitality, along with a certification. Excel in team building, leadership, and motivating others. Known for analytical problem-solving skills, adept at fostering excellent customer relations and building strong relationships. Proficient in making independent decisions that positively impact company success. Dedicated to enhancing employee engagement and performance through training and morale-building initiatives.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Insurance Agent & Underwriter

TZ Insurance Solutions LLC
08.2024 - 03.2025
  • Provided expert guidance to clients regarding life & health insurance options, ensuring full compliance and integrity in sales.
  • Managed high call volumes, assisting customers with complex inquiries and policy selections.

Assistant Store Manager

Family Dollar
01.2024 - 08.2024
  • Oversaw daily operations, trained employees, and resolved customer concerns to ensure seamless service.
  • Implemented store merchandising techniques to enhance the shopping experience for a diverse clientele.

Home Organizer/ Housekeeping/ Babysitting

09.2024 - 06.2024
  • Executed efficient cleaning and sorting of homes, buildings, units, and other spaces utilizing diverse organizational systems.
  • Orchestrated project plans to ensure thorough and effective execution, significantly enhancing overall satisfaction.
  • Nurtured children's health and well-being while designing engaging educational activities.

Gas Station Attendant & Cashier

Hillbilly Market
11.2020 - 02.2021
  • Delivered top-tier customer service in a fast-paced retail environment.
  • Maintained store organization and ensured compliance with age-restricted sales.

Press Operator & Production Reporter

Beach Mold & Tool Inc.
11.2016 - 03.2017
  • Reviewed job orders and adjusted press settings as necessary to achieve and surpass production goals.
  • Performed proactive maintenance tasks and diagnosed equipment issues to minimize downtime.
  • Maintained strict quality control and meticulously packaged products according to specifications.

Wal-Mart Associate

Walmart
06.2013 - 11.2016
  • Ensured cleanliness of shelves and upheld strict temperature control in designated areas.
  • Assisted customers while fostering a collaborative and team-focused workplace environment.

Customer Support & Sales Representative

DISH Network
09.2012 - 05.2013
  • Assisted customers with technical support & troubleshooting, improving brand reputation.
  • Upsold promotions to enhance customer satisfaction while boosting company revenue.

Education

Bachelor of Science - Computer And Information Sciences

Colorado Technical University
Colorado Springs, CO
06-2027

High School Diploma -

Bluefield High School
Bluefield
05-2019

Skills

  • Customer follow-up & Client assessment
  • Revenue growth techniques
  • Asset protection expertise
  • Client account management & Client retention
  • Insurance sales strategy, Quotes & Sales
  • Regulatory compliance & Information Security
  • Administrative support & System implementation
  • Scheduling & Time Management
  • Escalation management
  • Technical troubleshooting
  • Quality assurance & Sales closing
  • Data Entry & Database search and data entry skills
  • Market research data entry
  • 10-key data entry
  • MLS data entry and maintenance
  • System design and deployment
  • Application installations
  • Technical issue analysis
  • Troubleshooting and Diagnostics
  • Software development & Technical documentation

Certification

  • Health & Life License - Resident & Non-Resident
  • MCAS - Microsoft Certified Application Specialist
  • Certified in Customer Service & Hospitslity

Timeline

Home Organizer/ Housekeeping/ Babysitting

09.2024 - 06.2024

Insurance Agent & Underwriter

TZ Insurance Solutions LLC
08.2024 - 03.2025

Assistant Store Manager

Family Dollar
01.2024 - 08.2024

Gas Station Attendant & Cashier

Hillbilly Market
11.2020 - 02.2021

Press Operator & Production Reporter

Beach Mold & Tool Inc.
11.2016 - 03.2017

Wal-Mart Associate

Walmart
06.2013 - 11.2016

Customer Support & Sales Representative

DISH Network
09.2012 - 05.2013

Bachelor of Science - Computer And Information Sciences

Colorado Technical University

High School Diploma -

Bluefield High School

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Amy WallTechnical Support Specialist