Ana Cristina Ugalde
Irving
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Strong communication skills in English and Spanish devoted to give customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Cleaning Crew Member
North Texas Brothers
Dallas
03.2024 - Current
- Maintained cleanliness in assigned areas using provided cleaning tools and supplies.
- Followed safety protocols while handling cleaning chemicals and equipment.
- Cleaned sinks, floors and mirrors to keep bathrooms sanitized and organized.
- Swept and mopped floors, vacuumed carpet in public areas.
- Stocked restrooms with paper products and soap dispensers.
Phone Representative
Dallas Thai Spa
Dallas
11.2025 - 04.2026
- Managed incoming calls to schedule appointments for clients.
- Provided detailed information on services and pricing to potential customers.
- Maintained accurate client records in the scheduling system.
- Addressed customer complaints, identified causes of problems, and provided solutions.
Boutique Sales Associate
Glam Heaven Boutique
Marietta
02.2019 - 04.2021
- Assisted customers with product selection and personalized styling advice.
- Managed inventory levels, ensuring stock availability for high-demand items.
- Organized merchandise displays to enhance visual appeal and customer engagement.
- Maintained a clean and welcoming store environment.
- Created attractive window displays featuring new products or seasonal promotions.
- Operated cash registers, processed transactions, and handled cash accurately.
- Bagged and packaged purchases and wrapped gifts.
Education
Opelika High School
Opelika, ALSkills
- Customer service
- Conflict resolution
- Sales assistance
- Attention to detail
- Time management
- Self motivation
- Organizational skills
- Cash handling
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Phone Representative
Dallas Thai Spa
11.2025 - 04.2026
Cleaning Crew Member
North Texas Brothers
03.2024 - Current
Boutique Sales Associate
Glam Heaven Boutique
02.2019 - 04.2021
Opelika High School