Ana Elizabeth TORRES
Fayetteville,AR
Summary
Detail-oriented Medical Assistant with a strong background in patient care and HIPAA compliance. Proficient in bilingual communication and appointment scheduling, ensuring a seamless patient experience.
Overview
2
2
Languages
1
1
Certification
10
10
years of professional experience
Work History
Medical Assistant
Washington Regional Ozark Urology
Fayetteville, Arkansas
09.2024 - 08.2026
- Assisted physicians with patient examinations and procedures in urology clinic.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Collected and documented patient medical histories and vital signs accurately.
- Measured vital signs and took medical histories to prepare patients for examination.
- Collected samples from patients for laboratory testing purposes.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Maintained cleanliness and organization of examination rooms and medical equipment.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Registrar
WASHINGTON REGIONAL ENDOCRINOLOGY CLINIC
Fayetteville, Arkansas
09.2023 - 09.2024
- Registered patients for diagnostic appointments, surgeries, and consultations using electronic health record system to streamline processes.
- Coordinated appointment scheduling, optimizing patient flow for timely check-ins and check-outs.
- Processed insurance verification and facilitated claims submissions for patients.
- Monitored compliance with HIPAA regulations in handling patient information.
- Accessed and abstracted patient charts to ensure accurate and comprehensive data collection.
- Reviewed documentation prior to entry into the system for accuracy.
- Facilitated collection of copays and patient balances to ensure accurate financial records.
Registrar
AR Regenerative Medical Center
Fayetteville, Arkansas
01.2018 - 07.2019
- Processed patient registration forms, collected fees, and issued receipts, enhancing the patient experience during registration.
- Verified insurance information for benefits coverage and input pre-authorization documents, ensuring compliance and timely processing.
- Coordinated appointment scheduling for patients and healthcare providers.
- Facilitated communication for individuals with limited language proficiency, ensuring clear understanding and effective engagement.
- Provided interpretation services during meetings and conferences.
- Assisted customers with inquiries and resolved issues promptly.
Receptionist
Washington County Health Department
Fayetteville, Arkansas
01.2017 - 01.2018
- Managed front desk operations and greeted visitors at health department.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Assisted in processing incoming calls and directing inquiries appropriately.
- Scheduled appointments for clients and coordinated with healthcare professionals.
- Ensured timely scheduling and confirmation of appointments to enhance client access to services.
- Greeted visitors and provided them with assistance.
- Organized office supplies and ensured reception area remained tidy and welcoming.
- Handled confidential information with discretion while upholding privacy standards.
Education
High School Diploma -
Fayetteville High School
Fayetteville, AR05-2018
Skills
- Patient care
- Vital sign measurement
- Medical documentation
- EMR / EHR
- Electronic health records
- Appointment scheduling
- Patient scheduling
- HIPAA compliance
- Data entry accuracy
- Infection control
- Patient communication
- Patient relations
- Bilingual support
- Bilingual English/Spanish
- Problem solving
- Attention to detail
Languages
English
Professional
Spanish
Professional
Certification
- Medical Assistant
Timeline
Medical Assistant
Washington Regional Ozark Urology
09.2024 - 08.2026
Registrar
WASHINGTON REGIONAL ENDOCRINOLOGY CLINIC
09.2023 - 09.2024
Registrar
AR Regenerative Medical Center
01.2018 - 07.2019
Receptionist
Washington County Health Department
01.2017 - 01.2018
High School Diploma -
Fayetteville High School