AnaFernanda Melendez
El Paso,TX
Summary
Results-driven Junior Account Manager known for high productivity and efficient task completion. Specialize in client relationship management, sales strategy development, and financial reporting. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of responsibilities and fostering client satisfaction.
Overview
6
6
years of professional experience
Work History
Custom Broker Agent
Kuehne + Nagel
02.2025 - Current
- Collaborated with internal departments to ensure efficient shipments processing.
- Reviewed documents and contracts to ensure compliance with customs regulations.
- Tracked shipments and communicated with carriers to confirm arrival time and release.
- Developed audit program to improve compliance.
- Adhered to standard operating procedures for every customer's account and data to maintain consistent service levels.
Jr. Account Manager
RM Customhouse Brokers
05.2023 - Current
- Resolved client issues and complaints in a timely and effective manner, ensuring client satisfaction.
- Participated in trade shows, conferences, and networking events to represent the company and attract new business.
- Listened to customer needs to identify and recommend best services.
- Maintained accurate records of client interactions and transactions.
- Acted as main point of contact in matters relating to client concerns and needs.
- Researched and interpreted rulings, compliance publications, guidelines and customs regulations.
- Analyzed commercial invoices, packing lists, bills of lading, certificates of origin and other import and export documents to ensure proper classification.
- Conducted audits of customer files to ensure compliance with regulatory requirements.
- Used power of attorney privileges to sign documents on behalf of clients.
- Compiled and maintained records of shipments, invoices, and other data related to customs regulations.
- Analyzed financial statements to identify discrepancies and resolve issues.
- Answered questions from customers regarding their billing or payment status.
- Determined the classification of imported goods in accordance with customs regulations.
Customs Brokerage Representative
RM Customhouse Brokers
09.2021 - 04.2023
- Reviewed and processed customs clearance documents for imported goods.
- Monitored shipments and obtained clearance from customs and other agencies.
- Ensured compliance with applicable laws and regulations governing international trade activities.
ADMINISTRATIVE ASSISTANT
TECMA
05.2019 - 09.2021
- ACCOUNTS PAYABLE ASSISTANT, AND INVENTORY CONTROL.
ASSISTING WITH TASKS LIKE MANAGING RECORDS AND ORGANIZING REPORT
COMMUNICATING WITH CLIENTS TO BETTER UNDERSTAND FINANCIAL NEEDS AND
REPOR INFORMATION TO THE ACCOUNTANT
Education
Upon Request
Skills
- Compliance requirements
- Business relationship building
Education and Training
other
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Custom Broker Agent
Kuehne + Nagel
02.2025 - Current
Jr. Account Manager
RM Customhouse Brokers
05.2023 - Current
Customs Brokerage Representative
RM Customhouse Brokers
09.2021 - 04.2023
ADMINISTRATIVE ASSISTANT
TECMA
05.2019 - 09.2021
Upon Request
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