Anahi Cabrera
Mesquite,TX
Summary
Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Branch Banker
PNC Bank
Dallas, TX
10.2022 - Current
- Conduct financial reviews for existing customers to identify additional products or services that could benefit them.
- Develop relationships with local businesses to increase branch visibility within the community.
- Train new employees on proper procedures related to customer service, sales techniques and operational policies.
- Exceed customer service satisfaction ratings by 100%
- Greet customers, identified customer needs and provided appropriate banking services
- Daily outbound calls to schedule appointment for potential clients.
- Provide guidance to customers on the use of online banking tools and mobile applications.
Teller Operations Manager
BBVA Compass Bank
Dallas, TX
05.2017 - 10.2022
- Analyzed bank policies and procedures to ensure compliance with federal regulations regarding financial transactions.
- Conducted regular audits of cash drawers to ensure accuracy of balances and prevent losses due to errors or theft.
- Monitored daily reports on deposits, withdrawals, transfers, exchange rates, interest payments. for accuracy.
- Helped tellers and relationship managers by resolving customer concerns and securely handling large transactions.
- Drove daily operations through cash drawer balancing, counterfeit currency identification and vault cash management.
- Assessed staffing needs, trained and supervised tellers, monitored daily performance of team members, and provided feedback for improvement.
Sales Associate
ACE Cash Express Inc.
Dallas, TX
01.2012 - 05.2017
- Demonstrated product features and benefits for customers' needs.
- Performed cashier duties such as accepting payments,money orders and money transfers.
- Processed Payday and Title loans.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Adhered to company initiatives and achieved established goals.
Education
GED -
Eastfield College
Mesquite, TXSkills
- Sales tactics
- Critical Thinking
- Problem-solving abilities
- Excellent Communication
- Attention to Detail
- Community Networking
- Teamwork and Collaboration
- Bilingual
Certification
- NMLS
- NOTARY
Timeline
Branch Banker
PNC Bank
10.2022 - Current
Teller Operations Manager
BBVA Compass Bank
05.2017 - 10.2022
Sales Associate
ACE Cash Express Inc.
01.2012 - 05.2017
GED -
Eastfield College
- NMLS
- NOTARY
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