Anahi Chaparro
Albuquerque,NM
Summary
Dynamic Team Leader Manager at Whataburger with a proven track record in operational excellence and team development. Enhanced efficiency through strategic process improvements and effective workload management. Skilled in training staff to elevate customer satisfaction and resolve issues swiftly, fostering a collaborative environment that drives success.
Overview
4
4
years of professional experience
Work History
Team Leader Manager
Whataburger
Albuquerque, NM
09.2021 - Current
- Led team to achieve operational goals through effective scheduling and resource allocation.
- Monitored daily inventory levels, ensuring adequate stock while minimizing waste.
- Implemented process improvements that streamlined workflow and increased efficiency during peak hours.
- Trained staff on customer service protocols to enhance guest satisfaction and improve service speed.
- Developed training materials and conducted workshops to elevate team performance and engagement.
- Coordinated communication between front-line staff and management, fostering a collaborative work environment.
- Analyzed performance metrics to identify areas for improvement and drive team success initiatives.
- Oversaw compliance with health and safety regulations, maintaining a safe workplace for all employees.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
Education
Master Of Psychology -
Central New Mexico Community College
Albuquerque, NMSkills
- Customer focus
- Workload management
- Motivational skills
- Influencing skills
- Operational excellence
- Team leadership
- Decision-making
- Team development
- Staff training
- Work Planning and Prioritization
- Goal setting
- Good judgment
Languages
Spanish
Native or Bilingual
Timeline
Team Leader Manager
Whataburger
09.2021 - Current
Master Of Psychology -
Central New Mexico Community College