ANAHI CRUZ
Commerce City,US
Summary
Customer service professional focused on enhancing customer satisfaction and driving company success. Proven track record in managing high volumes of inbound calls while maintaining strong customer relationships. Proficient in CRM systems, complemented by exceptional active listening and multitasking skills.
Overview
5
5
years of professional experience
Work History
Customer Support Specialist
Lohmiller & Company
Denver, CO
06.2022 - Current
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Investigated customer complaints regarding product quality or service rendered.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
Engagement Support Member
AmeriCorp/Youth for a Change
Denver, CO
09.2021 - 06.2022
- Built relationships with at-risk youth, addressing low attendance and school engagement issues.
- Conducted meetings with students, parents, guardians, and faculty members to discuss attendance issues.
Sales Lead
The Children's Place
Thornton, CO
09.2020 - 10.2021
- Enhanced customer experience through effective handling of customer relations, returns, exchanges, while providing solutions for both customers and associates.
- Ensure efficient register closure and secure deposit bag management with a motivated team.
Education
High School Diploma - undefined
CEC Early College
Denver, COCertificate - Law Enforcement
Community College of Denver
Denver, COSkills
- Microsoft and Google applications
- Customer service excellence
- Customer relationship management
- Complaint resolution
Timeline
Customer Support Specialist
Lohmiller & Company
06.2022 - Current
Engagement Support Member
AmeriCorp/Youth for a Change
09.2021 - 06.2022
Sales Lead
The Children's Place
09.2020 - 10.2021
High School Diploma - undefined
CEC Early College
Certificate - Law Enforcement
Community College of Denver