ANAHI GIL
AGR
Miami,Florida
4
years of professional experience
Dedicated and personable customer service professional with several years of experience in front desk, hospitality, and high-volume customer service environments. Skilled in client communication, appointment and reservation management, check-in and check-out procedures, data entry, and handling multiple priorities with accuracy and professionalism. Known for providing warm, compassionate service while maintaining organization and attention to detail. Seeking to bring strong front desk and client-care skills to a Veterinary Receptionist position and contribute to a welcoming experience for both clients and their pets.
Work History
Front Desk Host
6 Months- Provide personalized front desk and guest relations support within a luxury private membership club environment.
- Welcome members and guests while delivering a high level of hospitality and maintaining a professional, exclusive atmosphere.
- Manage guest inquiries, reservations, requests, and service needs while ensuring exceptional member experiences.
- Coordinate with internal departments to address guest preferences, special occasions, and operational needs.
- Maintain confidentiality and discretion when assisting private club members and VIP clientele.
Event Bartender/Server
3 Years- Provided professional, welcoming customer service while assisting guests and responding to questions and requests.
- Communicated effectively with guests and event teams to ensure a positive and organized experience.
- Managed multiple tasks in a fast-paced environment while maintaining attention to detail and professionalism.
- Assisted with event setup, organization, and breakdown while maintaining cleanliness and safety standards.
- Collaborated with team members to resolve guest concerns and ensure smooth daily operations.
Head Hostess
6 Months- Managed reservations, seating charts, guest check-in, and customer flow in a high-volume environment.
- Provided warm, professional service while handling guest questions, special requests, and concerns.
- Coordinated with multiple departments to ensure efficient daily operations and a positive guest experience.
- Maintained accurate reservation information and demonstrated strong attention to detail and organization.
- Multitasked effectively while managing phone communication, reservations, guest arrivals, and changing priorities.
Bartender
1 Year 4 Months- Provided attentive customer service while managing multiple guest needs in a busy restaurant environment.
- Processed payments and maintained accurate cash and transaction records.
- Communicated professionally with guests and team members while resolving questions and concerns.
- Maintained organized work areas, monitored inventory, and ensured supplies were properly stocked.
- Followed sanitation, cleanliness, and safety standards while maintaining attention to detail.
Customer Service Team Lead
4 Months- Supervised daily operations for a 30-agent customer support team while maintaining high standards of client service.
- Managed scheduling, performance tracking, coaching, and daily workflow to support efficient operations.
- Handled escalated customer concerns and used problem-solving skills to resolve issues professionally.
- Maintained accurate records and performance information while demonstrating strong attention to detail.
- Communicated with team members and customers through phone and other communication channels in a professional manner.
- Managed multiple priorities in a fast-paced environment while maintaining confidentiality and professionalism.
Dog Care Specialist
1 Year 3 Months- Animal Handling & Care
- Medication Administration
- Animal Behavior Observation
- Pet Feeding & Dietary Care
- Reactive Dog Management
- Client Communication & Pet Care Coordination
Bartender & Server
1 Year 2 Months- Delivered professional, personalized customer service in a high-volume luxury environment.
- Assisted guests with questions, requests, and concerns while maintaining a welcoming and professional experience.
- Processed payments accurately and handled cash and credit transactions.
- Managed multiple customer needs simultaneously while maintaining organization and attention to detail.
- Collaborated with team members to maintain efficient operations and a positive guest experience.
- Maintained cleanliness, organization, and sanitation standards throughout daily operations.
Education
High School Diploma
Skills
Front Desk & Reception Operations
Appointment Scheduling & Calendar Management
Client & Customer Service
Phone & Email Communication
Data Entry & Record Management
Multitasking & Attention to Detail
Timeline
Front Desk Host
The Moore
02.2026 - CurrentRead More
Head Hostess
Tap 42
07.2025 - 01.2026Read More
Bartender
GyuKaku
02.2024 - 06.2025Read More
Customer Service Team Lead
BMG Money
10.2023 - 02.2024Read More
Event Bartender/Server
AGR
08.2023 - CurrentRead More
Bartender & Server
Cinepolis Luxury Cinemas
08.2022 - 10.2023Read More
Dog Care Specialist
Your Paws R My Paws Pet Sitting Services
07.2022 - 10.2023Read More
Miami Senior High School
High School Diploma
Read More