Anahi Gutierrez
Yakima
Summary
Detail-oriented professional with a background in cash handling and customer service. Recognized for training new staff and implementing process improvements that streamline operations and elevate customer loyalty. Seeking growth and experience by using skills and abilities to be an excellent candidate to move up in the company or be an asset to your company.
Overview
4
4
years of professional experience
Work History
Cashier/Markdown Associate
Safeway
Yakima, WA
03.2024 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, balancing at end of shifts consistently.
- Assisted customers with product inquiries and provided exceptional service.
- Collaborated with team members to optimize checkout procedures and reduce wait times.
- Trained new staff on register operations and customer service best practices.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty experience.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Sales Associate
Burlington Coat Factory
Burlington, WA
08.2022 - 10.2023
- Maintained store presentation by organizing merchandise displays and ensuring cleanliness throughout the sales floor.
- Trained new associates on store policies, customer service techniques, and operational procedures.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
Education
GED -
Burlington-Edison High School
Burlington, WA06-2020
Skills
- Cash processing
- Work ethic
- Cash register operation
- Customer service
- POS system operations
- Cash drawer balancing
- Reliability
- Customer service
- Register operation
- Customer service
- Register systems
- Refund processing
- Drawer balancing
- POS operations
- Staff training
Languages
Spanish
Limited Working
Timeline
Cashier/Markdown Associate
Safeway
03.2024 - Current
Sales Associate
Burlington Coat Factory
08.2022 - 10.2023
GED -
Burlington-Edison High School