Anahi Ramirez
Cedar Hill,TX
Summary
Guest Service Manager and Front Desk Supervisor with 4+ years of experience in front desk operations, customer service, and staff training. Known for shift scheduling, problem solving, and calm communication that supports smooth guest experiences.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Guest Service Manager
Hampton Inn & Suites DFW Airport North
Irving, TX
02.2026 - Current
- Enhanced guest loyalty by enrolling customers in a rewards program and fostering repeat stays through exceptional service.
- Achieved promotion within months by demonstrating leadership and dedication to guest service.
- Addressed guest concerns promptly and professionally with calm, professional communication.
- Coordinated guest arrivals, departures, and room assignments with housekeeping to ensure seamless front desk operations.
- Trained front desk staff on hotel service standards.
- Monitored reservations, billing, and guest account accuracy.
- Assisted with check-in, check-out, and special guest requests.
Front Desk Supervisor
Hampton Inn & Suites Duncanville
Duncanville, Texas
05.2024 - 11.2026
- Supervised front desk operations and guest service at Hampton Inn & Suites Duncanville, ensuring a welcoming environment.
- Greeted and checked in a high number of guests efficiently at the front desk. and improved overall customer service.
- Resolved guest concerns and service issues with professionalism and urgency.
- Trained front desk associates on service standards and hotel procedures.
- Monitored front desk staff to uphold service standards and enhance guest satisfaction.
- Coordinated shift schedules, coverage, and daily front desk assignments.
- Processed billing details, folios, and payment transactions accurately.
Front Desk Agent
Hampton Inn & Suites DFW Airport North
Irving, Texas
11.2025 - 02.2026
- Greeted guests at Hampton Inn & Suites DFW Airport North with professional hospitality.
- Checked in arriving guests and verified reservations using front desk systems.
- Answered phones and resolved guest questions about rooms and hotel services.
- Processed checkouts, collected payments, and prepared final folios accurately.
- Provided excellent customer service while upholding company policies.
- Resolved customer complaints promptly and courteously.
- Oversaw cash drawer management during shifts to ensure accuracy and accountability. responsibly throughout shift.
Front Desk Agent
Hampton Inn & Suites Downtown Dallas
Dallas, TX
02.2022 - 03.2024
- Checked in arriving guests and verified reservations using front desk systems.
- Assisted with check-in and check-out procedures for guests.
- Assigned room keys and supported smooth guest arrivals and departures.
- Processed checkouts, collected payments, and prepared final folios accurately.
- Answered phones and resolved guest questions about rooms and hotel services.
- Provided excellent customer service while upholding company policies.
- Provided information about hotel amenities, services, and local attractions.
- Answered telephones and greeted visitors to assist, answer questions and direct.
Education
High School Diploma -
W.H Adamson
Dallas05-2021
Skills
- Front desk operations
- Reservation management
- Folio management
- Property management systems
- Guest recovery
- Customer service
- Scheduling coordination
- Onboarding new staff
- Problem solving
- Team leadership
- Effective communication
- Guest relations
Languages
English
Professional
Spanish
Professional
Timeline
Guest Service Manager
Hampton Inn & Suites DFW Airport North
02.2026 - Current
Front Desk Agent
Hampton Inn & Suites DFW Airport North
11.2025 - 02.2026
Front Desk Supervisor
Hampton Inn & Suites Duncanville
05.2024 - 11.2026
Front Desk Agent
Hampton Inn & Suites Downtown Dallas
02.2022 - 03.2024
High School Diploma -
W.H Adamson