Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Anahi Rodriguez

Monahans

Summary

Results -driven professional with extensive experience in customer service at Verizon Wireless. Bilingual and goal-oriented, I excel in enhancing customer satisfaction and engagement. Proven ability to multitask and adapt quickly, ensuring efficient operations and a welcoming environment. Committed to teamwork and collaboration, consistently achieving positive outcomes.

Overview

6
6
years of professional experience

Work History

Wireless Sales Associate

Verizon Wireless
08.2025 - Current
  • Assisted customers in selecting wireless plans and devices based on individual needs.
  • Provided support during sales events, enhancing customer engagement and satisfaction.
  • Maintained knowledge of current products and promotions to effectively communicate features.
  • Processed transactions accurately using point-of-sale systems, ensuring smooth operations.
  • Helped customer receive and understand their needs.
  • Helped customers understand all products in their own language

Guest Service Team Leader

Pilot Travel Centers
09.2024 - 07.2025
  • Supported team members in resolving guest inquiries and concerns quickly and effectively.
  • Maintained cleanliness and organization of work areas to uphold company standards.
  • Adapted quickly to changing situations, demonstrating flexibility in handling diverse guest needs.
  • Learned and implemented standard operating procedures to enhance service efficiency and quality.

Front Desk Receptionist

Microtel Hotel
04.2022 - 02.2023
  • Managed multi-line phone system, directing calls efficiently to appropriate departments.
  • Maintained accurate records of guest reservations and special requests in property management system.
  • Handled guest inquiries and resolved complaints promptly to enhance overall satisfaction.
  • Greeted and assisted guests during check-in and check-out processes, ensuring a welcoming environment.

Customer Service Representative

Dollar General
06.2019 - 05.2021

Education

High School Diploma -

Pennfoster
Monahans, TX

Skills

  • Teamwork and collaboration
  • Customer service
  • Goal oriented
  • Store cleaning
  • Bilingual
  • Multitasker
  • Fast Learner

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Wireless Sales Associate

Verizon Wireless
08.2025 - Current

Guest Service Team Leader

Pilot Travel Centers
09.2024 - 07.2025

Front Desk Receptionist

Microtel Hotel
04.2022 - 02.2023

Customer Service Representative

Dollar General
06.2019 - 05.2021

High School Diploma -

Pennfoster

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