Anahi Torres
Fort Wayne,IN
Summary
Driven and detail-oriented professional with proven expertise in office administration and customer service. Excelled at A&M Opportunities Llc by enhancing data management and fostering client relationships. Skilled in QuickBooks and interpersonal communication, significantly improving operational efficiency and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Administrative Assistant
A&M Opportunities Llc
Fort Wayne, IN
02.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Scheduled office meetings and client appointments for staff teams.
- Oversaw payroll processing, ensuring accurate payments while adhering to strict deadlines for submission.
Personal Banker
PNC Bank
Fort Wayne
11.2022 - 04.2023
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Promoted financial products by maintaining excellent service offering knowledge.
Education
High School Diploma -
Heritage Jr Sr High School
Fort Wayne, INSkills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- QuickBooks expert
- Intuit QuickBooks specialist
- Payroll Integration
- Cash Handling
- Cash counting
Languages
Spanish
Professional Working
English
Full Professional
Timeline
Administrative Assistant
A&M Opportunities Llc
02.2024 - Current
Personal Banker
PNC Bank
11.2022 - 04.2023
High School Diploma -
Heritage Jr Sr High School