Summary
Overview
Work History
Education
Skills
Timeline
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Anahi Urrieta

Anahi Urrieta

El Paso,,Texas

Summary

I am a dedicated and organized psychology graduate with strong communication and problem-solving skills. My experience in fast-paced environments has strengthened my ability to multitask, collaborate effectively, and deliver exceptional service. I work well with diverse populations and am bilingual in English and Spanish. I’m eager to contribute to a psychology or mental health office setting by creating a welcoming atmosphere for patients and ensuring efficient, supportive operations..

Overview

7
7
years of professional experience

Work History

Caseworker

Emergence Health Network
El Paso, Texas
06.2025 - Current
  • Skilled in building trusting relationships with diverse clients through empathy, cultural sensitivity, and active listening to support their emotional and mental health needs.
  • Experienced in conducting detailed client assessments and coordinating community resources to develop effective, individualized care plans.
  • Adaptable and calm under pressure, with proven ability to de-escalate crises and advocate for vulnerable populations in high-stress environments.

Research Assistant

Utep - The University Of Texas At El Paso
El Paso, Texas
04.2025 - Current
  • Assist in ongoing research focused on juvenile justice, adolescent mental health, and developmental outcomes.
  • Conduct structured interviews with youth participants and their families in-home and via Zoom, following IRB-approved protocols.
  • Communicate directly with parents and guardians via phone to confirm appointments, explain study procedures, and address concerns.
  • Implement mental health safety protocols when youth participants exhibit signs of major depressive symptoms or suicidal ideation, including mandatory reporting and escalation procedures.

Lead Server & Trainer

Texas Wings
El Paso, Texas
01.2022 - 05.2025
  • Trained new hires on menu knowledge, customer service, and ordertaking procedures, ensuring a smooth onboarding process
  • Developed and led training sessions on food safety, handling procedures, and company policies
  • Monitored trainee performance, provided feedback, and implemented coaching strategies for skill improvement
  • Provided exceptional customer service by greeting guests, taking accurate orders, and delivering food and beverages efficiently
  • Managed multiple tables in a fast-paced environment, ensuring prompt service and customer satisfaction

Cashier & Line Server

Chipotle
El Paso, Texas
01.2018 - 12.2021
  • Greeted customers warmly and processed orders efficiently in a fast-paced environment
  • Assisted in resolving customer concerns and complaints professionally to enhance guest satisfaction
  • Balanced cash drawer and prepared end-of-shift reports to ensure accurate financial records
  • Worked collaboratively with team members to maintain a smooth and efficient food service line
  • Followed proper food handling procedures to ensure safety and prevent cross-contamination

Education

B.A. - Psychology

University of Texas At El Paso (UTEP)
05-2025

High School Diploma -

Bel Air High School
06-2019

Skills

  • Ability to handle high-pressure, fast-paced environments
  • Strong communication and interpersonal skills
  • Detail-oriented and organized
  • Effective teamwork and collaboration
  • Conflict resolution and problem-solving
  • Multitasking and time management

Timeline

Caseworker

Emergence Health Network
06.2025 - Current

Research Assistant

Utep - The University Of Texas At El Paso
04.2025 - Current

Lead Server & Trainer

Texas Wings
01.2022 - 05.2025

Cashier & Line Server

Chipotle
01.2018 - 12.2021

B.A. - Psychology

University of Texas At El Paso (UTEP)

High School Diploma -

Bel Air High School

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