Anahi Yepiz
Desert Hot Springs
Summary
Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes.
Overview
11
11
years of professional experience
Work History
Sales Representative
Ibis Boutique
Palm Springs
03.2023 - Current
- Developed strong relationships with clients to understand their needs.
- Delivered product knowledge and recommendations to enhance customer experience.
- Managed inventory levels to ensure product availability and minimize shortages.
- Processed customer transactions quickly and accurately at point of sale systems.
- Resolved customer inquiries and complaints efficiently to maintain satisfaction levels.
- upheld store cleanliness
- Replenished and arranged items to maintain appearance.
- Reset store displays for special events and seasonal merchandise changes.
- Recognized security risks to properly handle situations.
Customer service representative
Lincare
Palm Desert
07.2015 - 09.2025
- Patient care
- Multitasking between multiple referrals, Answering phones and incoming patients
- Locating accounts
- Insurance verification
- Take patient order and place delivery for next day
- Ordering supplies
- Print tickets with patient demographics
- Shipping patient supplies
- Instruct patient on equipment use
- Look over each incoming referral for qualifications
- Contact doctor office for any needed documents
- Assist patient needs with broken equipment
- Dispatching service technicians
- Provide comprehensive details for at-home equipment setup or hospital discharge.
- Scanning and filling.
- Coding all patient service ticket correctly prior to billing
- Look over charts for leads
- Chart review for all required state documentation
- Upon chart review patient follow up and suggest alternatives
- Send medications to pharmacy
- Follow up with pharmacy and patient next day
- Trained new staff on customer service protocols and systems.
- Collaborated with team members to improve service workflows.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong customer relationships to encourage repeat business.
Patient access representative
Planned Parenthood
Rancho Mirage
05.2015 - 06.2016
- Greeting patients
- Locating accounts
- Insurance verification
- Billing and payments
- Scheduling appointments
- Patient care
- Vitals
- Blood draws
Education
Medical Assisting -
Milan Institute
Palm Desert, California05.2015
Skills
- Developing client relationships
- Product knowledge
- Inventory management
- Transaction processing
- Customer inquiries resolution
- Customer relationship management
Languages
- Spanish
- English, Fluent
- Spanish, Fluent
Timeline
Sales Representative
Ibis Boutique
03.2023 - Current
Customer service representative
Lincare
07.2015 - 09.2025
Patient access representative
Planned Parenthood
05.2015 - 06.2016
Medical Assisting -
Milan Institute