ANAI MERCADO
San Diego,CA
Summary
Adept Pharmacy Technician with a proven track record at Rite Aid, showcasing expertise in drug inventory control and exceptional problem-solving abilities. Demonstrates a profound understanding of pharmaceutical terms and compliance, excelling in customer service by efficiently managing pharmacy and customer records. Renowned for mentoring new technicians and streamlining billing processes, significantly enhancing pharmacy operations.
Overview
20
20
years of professional experience
Work History
Pharmacy Technician
Rite Aid
Chula Vista, CA
08.2003 - 05.2023
- Provide courteous and prompt customer service in English and Spanish.
- Explain pharmaceutical costs.
- Collaborate with colleagues for up-to-date information and trends.
- Trained new pharmacy technicians.
- Vast knowledge of medical and pharmaceutical terms.
- Maintain confidentiality.
- Supporting the appeals process for patients, including back orders and contacting doctors for substitute medications.
- Clarify referring requests.
- Use proper problem-solving and conflict-resolution skills with patients and colleagues.
- Apply accurate mathematical skills for calculating proper dosages.
- Knowledge of brand-name and generic medications.
- HIPAA and FDA compliance.
- Monitor drug supply, and keep inventory.
- Properly label and package prescriptions.
- Profound understanding of prescription and prescription literature.
- Monitor expiration dates.
- Properly dispose of expired drugs.
- Perform a drug utilization review.
- Properly store drugs and pharmacy equipment.
- Arrange for deliveries.
- Schedule appointments.
- Accurately maintain manual and electronic records.
- Process payments and resolve billing discrepancies.
Education
Some College (No Degree) - Clinical Medical Assistant
San Ysidro Adult School
San Ysidro, CA12-2023
Pharmacy Technician -
Pima Medical Institute
Chula Vista, CA01.2003
High School Diploma -
Southwest High School
San Diego, CA01.2000
Skills
- NextGen
- Drug inventory control
- Billing support
- Team collaboration
- Problem-solving skills
- Ordering and stocking medications
- Proper labeling procedures
- Manual and automated medication dispensing
- Interpreting orders
- Medicare and Medicaid process
Timeline
Pharmacy Technician
Rite Aid
08.2003 - 05.2023
Some College (No Degree) - Clinical Medical Assistant
San Ysidro Adult School
Pharmacy Technician -
Pima Medical Institute
High School Diploma -
Southwest High School