Anai Santana
El Monte,CA
Summary
Outgoing child caregiver with experience caring for children with disabilities while providing encouragement and kindness. Expert at guiding playtime, leading exercise activities and teaching rules. Creative planner with gift for keeping children engaged long-term with fun activities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
AGENCY MANAGER
ALLSTATE
12.2020 - 12.2023
- Increased agency revenue by implementing effective sales strategies and coaching team members on best practices.
- Developed strong relationships with key clients, resulting in increased client satisfaction and retention rates.
- Streamlined internal processes to improve overall efficiency and reduce operating costs for the agency.
- Led monthly team meetings to review performance metrics, address challenges, and celebrate successes as a cohesive unit.
- Answered phone calls and e-mails regarding inquiries and arranged meetings for official business.
CALL CENTER SALES AGENT
AAA
12.2019 - 12.2020
- Reviewed and executed confidential documents, contracts and disclosures.
- Verified and improved quality standards by analyzing customer service metrics.
- Prepared and presented contracts and other legal documents to clients.
- Developed new business and managed new and existing clients.
ALLSTATE INSURANCE AGENT
Premier Insurance Group
11.2018 - 12.2019
- Streamlined internal processes for improved efficiency and productivity within the agency.
- Developed expertise across various lines of insurance products, enabling informed advice and guidance for clients seeking comprehensive coverage solutions.
- Managed complex cases involving high-risk clientele or unique circumstances, successfully mitigating potential challenges through diligent research and collaboration with colleagues.
- Established strong customer relationships, building recommendations and loyalty.
Education
Bachelor of Arts - Early Child Development-Education And Social Trans
UCLA
Los Angeles 06.2025
Graduated with AA and transfer degree -
PASADENA CITY COLLEGE
PASADENA, CA01.2022
Graduated from the Law Magnet program with Honors -
WOODROW WILSON HIGH SCHOOL
LOS ANGELES, CA01.2014
Skills
- Thinking skills (problem solving and decision making)
- Computer proficiency
- Leadership experience
- Communication Skills
- Attention to Detail
- Bilingual
- Language Skills
- Age-Appropriate Activities
- Positive Reinforcement
- Cultural Sensitivity
- Child Development Knowledge
- Early Childhood Development
Certification
Property & Casualty License, El Monte, CA, 91731
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
AGENCY MANAGER
ALLSTATE
12.2020 - 12.2023
CALL CENTER SALES AGENT
AAA
12.2019 - 12.2020
ALLSTATE INSURANCE AGENT
Premier Insurance Group
11.2018 - 12.2019
Bachelor of Arts - Early Child Development-Education And Social Trans
UCLA
Graduated with AA and transfer degree -
PASADENA CITY COLLEGE
Graduated from the Law Magnet program with Honors -
WOODROW WILSON HIGH SCHOOL