Anaia Taylor

• Increased customer satisfaction by addressing and resolving complaints in a timely manner.
• Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
• Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
• Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
• Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
• Assisted in training new hires and offered ongoing support to help them reach their full potential.
• Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
• Communicated with clients and customers to gather, provide and share updated information on products and services.
• Championed change initiatives that positively impacted workplace culture and employee morale across various departments within the company.

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• Completed full building and grounds patrols to spot and investigate concerns.
• Completed detailed incident reports to provide accurate documentation of security events for future reference.
• Responded quickly to incidents and assessed active situations for security concerns.
• Monitored surveillance cameras to identify suspicious activity and prevent possible crime.
• Enhanced security presence by conducting regular patrols and monitoring CCTV cameras.

• Safely & efficiently deliver about 150 to 260 amazon packages to customers homes, business or amazon lockers
• Loaded truck and properly secured items to prevent damage for deliveries.
• Worked between 10-12 hour shifts a day.
• Assisted with warehouse operations, including inventory management and order fulfillment tasks as needed.
• Conducted thorough pre-trip inspections on assigned vehicles daily, identifying any repair needs immediately.

• Safely and efficiently deliver packages to customers front door or business.

• Maintain cleanliness in a patients room and nearby public restrooms

• Assist student with class transition during the school day.
• Ensure student stays on task and progresses according to their IEP.
• Provide verbal cues and/or physical assistance to de-escalate a situation when a student is in a crisis

• Responsible for providing one on one interventions to students with mental health disorders and/or disabilities
• Assist the student with any help they may need throughout the school day
• Perform restraining movements when necessary/ deescalate major situations.

• Shampooed, conditioned, and rinsed clients using salon products
• Assessed clients needs and gave advice about hair style and/or color options
• Informed clients about products and self-maintenance for healthy hair
• Cleaned and sterilized hair tools.

• Completed all stocking and organizing tasks in assigned sales area
• Greeted customers in a timely fashion while quickly determining their needs
• Responded to customer questions and requests in a prompt and efficient manner.

• Shampooed, conditioned and rinsed clients hair using salon products
• Escorted clients to and from treatment area
• Cleaned, maintained and sterilized hair tools
• Educated clients bout products and self-maintenance for healthy hair.

• Helped customers locate items in the store
• Cleaned and organized given area
• Stocked and replenished merchandise
• Returned perishables
• Performed price checks
• Assist cashiers with bagging customers groceries.