Summary
Overview
Work History
Education
Skills
Certification
Professional Highlights
Languages
Timeline
Generic

Anaiah Bedford

Atlanta,GA

Summary

Experienced professional in customer relations with a proven track record of excellence in efficiently managing client interactions and resolving issues. Adaptable to changing business needs and skilled in collaborating with teams. Recognized for strong communication skills and a results-driven approach, consistently delivering high-quality service and fostering positive client relationships. Diligent in business operations, brings a solid background in customer relations and issue resolution. Successfully managed high-value client accounts, ensuring customer satisfaction through effective problem-solving and communication. Strong negotiation and conflict resolution skills have enhanced customer loyalty and retention.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Airport Operations Agent

UNIFI SPIRIT AIRLINE
02.2024 - Current
  • Used Skyspeed/GoNow to rebook itineraries, issue boarding passes, and calculate and collect appropriate fees.
  • Maintained strong working knowledge of airline policies related to ticketing, boarding and cargo handling procedures that contributed to smooth airport operations.
  • Monitored baggage handling processes closely in order to prevent mishandling incidents that could lead to delayed flights or unhappy customers.
  • Streamlined communication between various airport departments, ensuring smooth operations and timely flight departures.
  • Stacked unclaimed items onto baggage carts and into storage racks and shelves.
  • Provided announcements to passengers to explain baggage procedures.
  • Created positive start to passenger trips by greeting passenger and providing seamless check-in and ticketing experience.
  • Managed irregular operations such as flight delays or cancellations proactively, minimizing negative impacts on passengers and overall operations.

Sales Lead

Macy's
01.2023 - 01.2024
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Increased sales team productivity by implementing strategic customer engagement tactics.
  • Achieved consistent sales growth, setting and monitoring ambitious sales targets.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Business and Operations Analytics

PRNX
01.2020 - 01.2023


  • Responsible for continuous process improvement through root-cause analysis and engaging other support teams, as needed, to establish effective corrective action plans
  • Researched and recommended vendors for human resources processes; Assisted with implementation of applicant tracking system, employee intranet site, and online security dashboard
  • Documented and implemented ISO 9001 quality systems to define business practices per ISO 9001 standards; Led ISO 9001 implementation/certification effort and provided training to management employees
  • Assisted with ISO 27001 implementation/certification effort and coordinated with CIO on internal cybersecurity processes
  • Scheduled and chaired quality review meetings to review effectiveness of performance, mitigate risks, process improvement and achieving customer satisfaction
  • Coordinated internal security projects pertaining to annual security trainings for cleared and non-cleared personnel, incident related training, and annual audit support improving security awareness and consistently providing relevant information
  • Liaised between current and prospective employees and executive management
  • Developed solid relationships with internal and external providers
  • Provided confidential, Executive level support to Pernix Consulting CEO and Vice President of Ops
  • Handled internal and external concerns with diplomacy and followed through to ensure resolution
  • Facilitated orientation and required trainings for all new hires, tracking and notifying employee's periodic security reinvestigation's
  • Subject matter expert of personnel security program and all related matters; Assessed ongoing risk factors and suggested improvements to senior management
  • Attended and chaired safety meetings, conferences and seminars to improve skills, gain expert knowledge and network with industry specialists
  • Administered and maintained employee ID badge system to increase site security and track and manage employees and assets
  • Supplied security coverage by managing staff schedules to meet operational needs of facility
  • Developed contingency plans to formulate response and procedures for emergency situations
  • Conducted education, training and professional development programs to increase security personnel efficiency
  • Confirmed identification of persons entering and exiting facility to eliminate unauthorized visitors
  • Analyzed existing processes and safeguards and recommended changes
  • Playing a primary role in defining standards and procedures

Internship

PRNX
01.2018 - 01.2019


  • Shadowed the CEO and Director of Operations, performing Ad Hoc administrative tasks as necessary
  • Offered promotion after successful internship
  • Screened e-mails tracked meeting minutes and follow-up actions, and managed calendar for the CEO
  • Assisted in the preparation of Bi-Weekly ADP payroll
  • Onboarded/Offboarded cleared employees using Trello to maintain any process changes
  • Facilitated IDA information systems security, education, training, and awareness programs for new employees
  • Organized and maintained employee personnel records
  • Coordinated and implemented changes to internal SharePoint site
  • Managed inventory of office supplies, including procurement and budget reporting to the CFO
  • Covered for receptionist when they were out of office, pleasantly welcoming visitors and answering the phone

Assistant Junior Manager

VICTORIA SECRET
01.2017 - 01.2018


  • Greeted and served all guests according to corporate standards
  • We have built a positive rapport amongst all levels of staff, internally and externally
  • Answered all customer inquiries politely and professionally via telephone and in-person
  • Always maintained cleanliness and visual appeal of storefront to include restocking merchandise
  • Worked with the General Manager to improve weekly sales deadlines, onboarding, and training new employees
  • Followed all security policies and procedures for store opening and closing
  • An American apparel and shoe company, being one of the largest and most valuable apparel focusing on primarily women undergarments and perfumes

Education

BS - Business Administration Management in Information Technology

Atlanta Technical College
04-2026

Skills

  • Analytical Decision-Making Skills
  • Effective Task Management
  • Proficient Service Delivery
  • Comprehensive Product Expertise
  • Knowledge of Federal Compliance
  • Challenge Resolution
  • Customer Technical Assistance
  • Precision in Task Execution

Certification

  • Active Top Secret Security Clearance, US DEPARTMENT OF STATE, 01/01/19
  • Advanced Microsoft Suite Training, 01/01/20
  • Facility Security Officer Certification, Defense Counterintelligence and Security Agency, 01/01/20

Professional Highlights

  • Onboarded over 50 cleared level employees over a single weekend after a major contract award.
  • Key member of team responsible for ensuring CMMI compliance during an audit.
  • Organized all aspects of company events, receiving high praise from the CEO and CFO.
  • Organized and implemented documentation which enabled the company to be recognized as Virginia Business Best Places to Work 2023 and Washington Technology's 50 Fastest Growing Small Businesses 2022.
  • Organized Security protocols as well as implementing security processes as the company grew larger.
  • CMMI v2.0 Foundations of Capability certification
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Facility Security Officer over seeing well 0ver 60 employee security clearance while upholding the Facility Security Clearance

Languages

English
Full Professional

Timeline

Airport Operations Agent

UNIFI SPIRIT AIRLINE
02.2024 - Current

Sales Lead

Macy's
01.2023 - 01.2024

Business and Operations Analytics

PRNX
01.2020 - 01.2023

Internship

PRNX
01.2018 - 01.2019

Assistant Junior Manager

VICTORIA SECRET
01.2017 - 01.2018

BS - Business Administration Management in Information Technology

Atlanta Technical College

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Anaiah Bedford