Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ana Ibet Landa Beltran

Tijuana

Summary

Dedicated sales agent skilled in customer service and active listening. Proven ability to monitor calls and train new staff, enhancing team performance and satisfaction.

Overview

6
6
years of professional experience

Work History

Sales agent

Task Us
Tijuana
05.2024 - 08.2024
  • sales agent, customer service, register customers business with the state to be complaint in order to run their business.

Supervisor

Advantage Communications
Tijuana
04.2021 - 10.2023
  • Monitor calls
    Coaching sections
    Assuring agents were following the correct procedures during a call.
    Attendance
    Review of working hours
  • Trained and mentored new staff on company policies and procedures.
  • Supervised daily operations to ensure efficient communication processes.
  • Coordinated team schedules to optimize workflow and resource allocation.
  • Monitored performance metrics to identify areas for improvement.
  • Conducted regular team meetings to discuss goals and progress updates.

Next door solutions

Customer service agent
Tijuana
01.2019 - 03.2021
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Sales (jewerly) take payments and processed orders, refunds, reshipments, replacements
    customer service

Education

High School Diploma -

Morningside HS
Inglewood, CA
08-2005

Skills

  • Customer service
  • Order processing
  • Communication skills
  • Active listening
  • Call monitoring
  • Performance monitoring
  • Training and mentoring

Timeline

Sales agent

Task Us
05.2024 - 08.2024

Supervisor

Advantage Communications
04.2021 - 10.2023

Next door solutions

Customer service agent
01.2019 - 03.2021

High School Diploma -

Morningside HS
Ana Ibet Landa Beltran