Dedicated sales agent skilled in customer service and active listening. Proven ability to monitor calls and train new staff, enhancing team performance and satisfaction.
Overview
6
6
years of professional experience
Work History
Sales agent
Task Us
Tijuana
05.2024 - 08.2024
sales agent, customer service, register customers business with the state to be complaint in order to run their business.
Supervisor
Advantage Communications
Tijuana
04.2021 - 10.2023
Monitor calls
Coaching sections
Assuring agents were following the correct procedures during a call.
Attendance
Review of working hours
Trained and mentored new staff on company policies and procedures.
Supervised daily operations to ensure efficient communication processes.
Coordinated team schedules to optimize workflow and resource allocation.
Monitored performance metrics to identify areas for improvement.
Conducted regular team meetings to discuss goals and progress updates.
Next door solutions
Customer service agent
Tijuana
01.2019 - 03.2021
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Sales (jewerly) take payments and processed orders, refunds, reshipments, replacements
customer service