Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic

Anaid Contreras

Los Angeles,CA

Summary

Dynamic healthcare professional with expertise in client and patient relationship management, data accuracy, and workflow optimization. Proven track record in enhancing patient satisfaction, solving problems, and resolving conflicts, with a strong foundation in HIPAA compliance. Promoted within six months, demonstrating technical proficiency, and leadership.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Medical Receptionist & Optician Assistant

Huntington Hospital
11.2023 - 06.2024
  • Welcomed & checked in 80+ patients daily, updating records promptly to reduce wait times and improve satisfaction.
  • Verified insurance eligibility and collected co-pays, increasing payment accuracy.
  • Scheduled appointments, optimizing provider coordination and patient flow.
  • Assisted with comprehensive eye exams and lens measurements, supporting diagnosis and treatment planning.
  • Promoted from front desk to ophthalmology department within 6 months due to technical proficiency.

Medical Receptionist

Lee’s Orthopedic Institute
03.2023 - 10.2023
  • Handled phone inquiries, providing accurate and timely responses, ensuring to represent the company extremely well.
  • Coordinated patient scheduling, optimizing appointment flow for improved efficiency.
  • Enhanced communication between medical staff and patients, ensuring prompt information delivery.
  • Maintained precise patient records, streamlining administrative operations.
  • Assisted clinical staff by preparing patient charts and accurately documenting chief complaints to support efficient and informed examinations.

Social Media Director

Freedom City Church
10.2019 - 03.2023
  • Promoted from volunteer to staff member after demonstrating strong work ethic, & leadership skills.
  • Created and managed diverse marketing content including podcasts, short-form videos, graphics, and promotional materials for Instagram, YouTube, TikTok, Facebook, and Twitter.
  • Analyzed social media metrics and online campaign data to assess performance, optimize engagement, and drive outreach strategies.
  • Evaluated web analytics to refine marketing initiatives, identify trends, and make data-driven adjustments.
  • Mentorship to team members on creative processes and digital tools.
  • Produced content using Adobe Premiere Pro and Photoshop, contributing to a professional and cohesive brand presence.

Personal Assistant and Secretary

JC Waterproofing
01.2021 - 03.2022
  • Maintained an organized workspace for the owner which facilitated easy access to important documents when needed.
  • Maintained appropriate filing of personal and professional documentation.
  • Drove to various locations around Los Angeles to pick up contracts for owners projects
  • Assisted in daily tasks such as shopping, grocery shopping, keeping gym schedule organized, and attending fittings.
  • Met established regulatory and organizational guidelines mandating cleanliness.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Maintained daily report documents, memos and invoices.

Education

Associates - Health Sciences

Pasadena City College
Pasadena, CA
06.2025

High School Diploma - undefined

Alhambra High School
Alhambra, CA
05.2021

Skills

  • Client and patient relationship management
  • Verbal and written communication
  • High-speed typing and data accuracy
  • Data entry and medical documentation
  • Patient care and education
  • HIPAA and ADA compliance knowledge
  • Call center operations and multi-line phone systems
  • Problem solving and conflict resolution

Certification

CPR & First Aid Certified – American Heart Association, Expires: June 2027

LANGUAGES

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Medical Receptionist & Optician Assistant

Huntington Hospital
11.2023 - 06.2024

Medical Receptionist

Lee’s Orthopedic Institute
03.2023 - 10.2023

Personal Assistant and Secretary

JC Waterproofing
01.2021 - 03.2022

Social Media Director

Freedom City Church
10.2019 - 03.2023

High School Diploma - undefined

Alhambra High School

Associates - Health Sciences

Pasadena City College

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