Anaid Montero
Twentynine Palms,CA
Summary
Proven leader with extensive experience at Chick-fil-a, adept in employee training and customer service excellence. Skilled in multitasking and work delegation, ensuring operational efficiency and high customer satisfaction. Demonstrated decision-making capabilities with a focus on achieving and surpassing business goals.
Overview
3
3
years of professional experience
Work History
Shift Lead
Chick-fil-a
05.2023 - 07.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Provided exceptional customer service by addressing inquiries, resolving issues by offering thoughtful solutions to maintain customer satisfaction, and maintained a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
Mess Attendant
Sodexo
05.2021 - 01.2022
- Collaborated with team members to ensure smooth service during peak hours.
- Contributed to a positive work environment through effective communication and teamwork.
- Enhanced customer satisfaction by providing prompt and courteous meal service.
- Supported efficient kitchen operations by promptly washing dishes and utensils.
- Maintained clean and organized dining areas for an enjoyable dining experience.
Cook 1
Sodexo
09.2021 - 11.2021
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process and ensuring compliance with health and safety regulations.
- Demonstrated strong multitasking skills, managing multiple recipes simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate maximizing customer satisfaction.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Education
High School Diploma -
Twentynine Palms High School
Twentynine Palms, CA06.2021
Skills
- Decision-making capabilities
- Customer service focus
- Employee Training
- Multitasking
- Work Delegation
Timeline
Shift Lead
Chick-fil-a
05.2023 - 07.2024
Cook 1
Sodexo
09.2021 - 11.2021
Mess Attendant
Sodexo
05.2021 - 01.2022
High School Diploma -
Twentynine Palms High School