Professional paraprofessional with solid foundation in educational support and classroom management. Experience in aiding teachers with instructional tasks and maintaining positive learning atmosphere. Reliable team player focused on adapting to changing needs and achieving results through effective communication and collaboration.
Work History
Paraprofessional
3 Years 6 Months
Oak Hill Middle School | 04.2023 - Current
Provided individualized academic and behavioral support, assisted with instruction and classroom activities, and collaborated with special education staff to meet student learning needs.
Customer Service Associate
3 Years 5 Months
Convey Health Solutions | 11.2022 - 04.2026
Provided professional customer service such as handling inquiries, resolving issues, and ensuring overall customer satisfaction.
Assisted customers with inquiries, ensuring prompt resolution of issues and enhancing satisfaction.
Managed order processing using proprietary systems to maintain accuracy and efficiency in service delivery.
Remarketing Title Specialist
8 Months
LeasePlan Usa | 01.2022 - 09.2022
Executed data entry and organized tax and title documents, facilitating timely transfer of property ownership.
Reviewed vehicle titles for accuracy and compliance with federal and state regulations.
Processed title transfers to ensure timely vehicle registration and documentation.
Canvasser
4 Months
New Georgia Project | 08.2021 - 12.2021
Executed surveys and canvassing activities, achieving and surpassing established survey targets
Engaged community members to promote voter registration initiatives.
Conducted surveys to gather feedback on local political issues and concerns.
Home Health Care Aide
1 Year 3 Months
BrightSpring Health Services/All Ways Caring Homecare | 08.2020 - 11.2021
Assisted clients with daily living activities, ensuring comfort and safety.
Monitored client health status, reporting changes to healthcare team promptly.
Administered medications as prescribed, maintaining accurate records of dosages.
Customer Service
5 Months
Lowe’s | 03.2020 - 08.2020
Actively listened to customers, resolved concerns quickly, and answered calls promptly to minimize on-hold wait times
Provided excellent customer service, addressing concerns promptly and professionally.
Facilitated cross-departmental meetings to ensure cohesive customer service strategies.
Shoe Sales Associate
9 Months
Shoe Department | 01.2017 - 10.2017
Obtained and located merchandise based on customer desires and needs while operating the cash register to process payments.
Demonstrated product knowledge to address customer inquiries and concerns effectively.
Assisted customers in selecting appropriate footwear based on individual needs and preferences.
Education
No Degree - Nursing
Albany State University | Albany, Ga | 05-2022
High School Diploma
Baldwin High School | Milledgeville, Ga | 05-2018
Skills
Customer Service
Call center support
Sales
Data Entry
Medication Administration
Caregiving
Behavior management
Call center support
Patient Support
Health Assistance
Client Assistance
Conflict Resolution
Individualized support
Student Engagement
Timeline
Paraprofessional
Oak Hill Middle School
04.2023 - CurrentRead More
Customer Service Associate
Convey Health Solutions
11.2022 - 04.2026Read More
Remarketing Title Specialist
LeasePlan Usa
01.2022 - 09.2022Read More
Canvasser
New Georgia Project
08.2021 - 12.2021Read More
Home Health Care Aide
BrightSpring Health Services/All Ways Caring Homecare