Anairis Lopez
Rosenberg,TX
Summary
Multi-talented billing coordinator offering several years of healthcare experience. Familiar with confidentiality requirements, patient care standards and insurance claims processes. Flexible, reliable and goal-focused.
Overview
16
16
years of professional experience
Work History
Billing Coordinator
Southwest Nephrology Associates
Houston, Texas
09.2014 - 01.2024
- Reviewed past due accounts and contacted customers for payment arrangements.
- Responded promptly to customer inquiries concerning services, bills, payments.
- Updated billing systems regularly by entering new customer information or modifying existing records.
- Performed collections activities by contacting customers via phone or email regarding outstanding balances due on their accounts.
- Analyzed customer accounts to identify discrepancies and resolve billing issues.
- Provided support for internal departments regarding billing inquiries.
- Kept up-to-date with details of insurance plans and company requirements.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Developed effective invoicing procedures alongside accounting staff and contracts department to maximize effectiveness of billing operations.
- Responded to telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
- Submitted appeals on behalf of patients for denied claims.
- Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
- Computed credit terms, discounts and shipment charges for goods or services to complete billing documents.
- Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
- Checked claims coding for accuracy with ICD-10 standards.
- Submitted claims to insurance companies.
- Monitored past due accounts and pursued collections on outstanding invoices.
- Performed insurance verification, pre-certification and pre-authorization.
Medical Assistant
Foot And Ankle Pain Clinic
Whiting, Indiana
01.2008 - 12.2013
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Registered new patients into practice management software program accurately entering demographic information.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Filed insurance claims forms in accordance with applicable regulations.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Organized patient charts before each day's clinic sessions began.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Collected samples from patients for laboratory testing purposes.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Administered injections, medications and treatments as directed by the physician.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Scheduled appointments for patients via phone and in person.
- Incorporated outside records into charts and EHR.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Responded to patient callbacks and phone-in prescription refill requests.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Organized charts, documents and supplies to maintain team productivity.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Assisted back office patient processes to reduce office wait times.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Contacted medical facilities to schedule patients for admission.
- Changed dressings on wounds to prevent infection and check for healing.
- Processed orders for medical supplies and lab equipment.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Administered medications under physician's supervision.
- Positioned patients properly during examination or treatment for comfort and safety.
- Explained treatment procedures and physicians' instructions.
- Prepared treatment rooms for patient examinations.
- Collected, labeled and stored laboratory specimens properly prior to testing.
Education
Associate of Science -
Kaplan College - Indianapolis
Indianapolis, IN05-2008
Skills
- Nine years of Verification Experience
- Payments experience
- Claims Processing
- Payment posting
- Customer Engagement
- Billing dispute resolution
- Research and due diligence
- Collections
- Authorization
- Proficiency with [Athena, Epic]
- Medical billing and collections
Timeline
Billing Coordinator
Southwest Nephrology Associates
09.2014 - 01.2024
Medical Assistant
Foot And Ankle Pain Clinic
01.2008 - 12.2013
Associate of Science -
Kaplan College - Indianapolis