Sheri Ferrufino
Midland,NC
Summary
Dynamic professional with extensive experience in billing and customer service, specializing in medical billing and claims processing. Demonstrated ability to manage teams effectively while resolving disputes and enhancing patient satisfaction. Consistently achieves high standards in administrative efficiency and client relations. Highly skilled in learning new billing systems and training junior employees, ensuring ownership of billing practices across the organization.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Billing Coordinator
Active Life Chiropractic
Charlotte, NC
12.2024 - Current
- Processed invoices, credit memos and other financial documents.
- Updated billing systems regularly by entering new customer information or modifying existing records.
- Submitted appeals on behalf of patients for denied claims.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Submitted claims to insurance companies.
- Assessed billing statements for correct diagnostic codes and identified problems with coding.
- Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
- Checked claims coding for accuracy with ICD-10 standards.
- Generated and distributed month-end statements for customers and resolved related concerns.
- Input statement information, reconciled accounts and resolved discrepancies.
Medical Receptionist
Genesis Orthopedic and Spine
Morristown, NJ
04.2024 - 09.2025
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Greeted and checked in patients, updating patient information in computer system.
- Answered phones promptly and directed calls appropriately.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Processed patient payments and scanned identification and insurance cards.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Grooming Salon Manager
Petco
Hackensack, NJ
07.2010 - 10.2023
- My position was a manager of a high volume grooming salon which involved managing a team of five to six stylists, training staff members, handling customer relations, scheduling and rebooking appointments, and front end as receptionist.
- I also was responsible of keeping a level of satisfaction for clients in performance and cleanliness.
- My duty also included being responsible of retaining a volume of sales and managing thresholds as companies expectations.
Education
Certification for medical and coding specialist - Medical coding and billing
U.S. career institute
Remote05.2025
Associate's degree - Early Childhood Education
Bergen Community College
NJ01.2015
High school diploma - dog grooming
Bergen tech of Paramus
Paramus, NJ06.2010
High School Diploma -
Teaneck High School
Teaneck, NJ06-2010
Skills
- Pet Grooming
- Pet Care
- Team Management
- Dog Handling
- Teaching
- Front Desk
- Animal Care
- Cash Handling
- Management
- Marketing
- Interviewing
- Kennel Experience
- Administrative Experience
- Childcare
- Billing systems
- Patient scheduling
- Claims processing
- Customer service
- Team management
- Time management
- Dispute resolution
- Payments experience
- Billing software
- File management
- Multitasking and organization
- Medical billing and collections
- Payment posting
- Insurance claim processing
- Customer engagement
- Insurance verification
- Medical billing expertise
- Problem-solving
Certification
Early childhood certificate, 06/01/17, Present, An associate degree in early childhood education which works with children in pre school developing skills.
Timeline
Billing Coordinator
Active Life Chiropractic
12.2024 - Current
Medical Receptionist
Genesis Orthopedic and Spine
04.2024 - 09.2025
Grooming Salon Manager
Petco
07.2010 - 10.2023
Certification for medical and coding specialist - Medical coding and billing
U.S. career institute
Associate's degree - Early Childhood Education
Bergen Community College
High school diploma - dog grooming
Bergen tech of Paramus
High School Diploma -
Teaneck High School