ANAIS ELIAS
Santa Clarita,Ca
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Patient Health Navigator
Health Plan of San Joaquin
Remote, CA
12.2023 - Current
- Maintained detailed records of client feedback and treatment plans to present personalized care.
- Monitored patient compliance with treatment plans and offered assistance when needed.
- Actively participated in weekly meetings with the health navigator team to discuss strategies for improving patient outcomes.
- Provided emotional support to patients and families during difficult times by listening compassionately and offering guidance.
- Developed partnerships with community organizations to provide additional resources to patients in need.
- Assisted patients in navigating the healthcare system, including scheduling appointments, providing referrals, and resolving insurance issues.
- Facilitated communication between patients and providers through phone calls or emails regarding test results or changes in treatment plans.
- Screened patients for eligibility for state, local and federal assistance programs.
Patient Care Navigator
Mate Fertility
Los Angeles (Remote), California
11.2021 - 03.2023
- Coordinated communication between patients, family members and medical staff
- Supported patient service needs by coordinating efficient referrals for additional resources
- Educated medical staff and patients by developing informational materials
- Improved quality of care with diligent attention to patient needs and delivery strategies
- Assisted patients with meeting financial obligations with use of sliding scales
- Identified issues and solutions to eliminate backlog and maximize workflows
- Delivered exceptional customer service to bolster strong relationships and build positive experiences
- Maintained patient privacy and confidentiality in alignment with HIPAA regulations and protocols
- Implemented and monitored patient care plans, recording and communicating patient condition as appropriate.
Home Health Manager
Premier Healthcare
Santa Clarita, California
05.2018 - 04.2019
- Improved care delivery by monitoring performance and optimizing strategies
- Met coverage demands by establishing work schedules and assigning specific jobs
- Directed and conducted recruitment, hiring and training of personnel.
Recovery Specialist
Action Family Counseling
Santa Clarita, California
04.2012 - 07.2013
- Completed and maintained accurate records regarding patients' histories, progress and services provided
- Integrated counseling into medical care, working closely with doctors, nurses and social workers to create solid support network
- Devised client-specific treatment plans using research knowledge, clinical experience and unique client histories
- Improved long-term outcomes through effective collaboration with court system, community groups and post-treatment agencies.
Education
Bachelor of Arts (B.A.) - Criminal Justice human services -
Colorado Technical University
05.2014
AA - Business & Marketing -
College of the Canyons
01.2004
Skills
- Risk management
- Data collection
- Patient interviewing
- HubSpot
- Google Docs
- Good communication
- CRM
- EMR
- Salesforce
- Microsoft Office
- Ring Central
- Data Collection
- Health Information Access Management
- Patient Documentation
- System Updates
- Regulatory Compliance
Languages
Spanish, Arabic
Languages
Spanish
Native/ Bilingual
Arabic
Professional
References
References available upon request.
Timeline
Patient Health Navigator
Health Plan of San Joaquin
12.2023 - Current
Patient Care Navigator
Mate Fertility
11.2021 - 03.2023
Home Health Manager
Premier Healthcare
05.2018 - 04.2019
Recovery Specialist
Action Family Counseling
04.2012 - 07.2013
Bachelor of Arts (B.A.) - Criminal Justice human services -
Colorado Technical University
AA - Business & Marketing -
College of the Canyons
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