Anais Fuentes
Clermont
Summary
Very customer-focused on Billing Support and Customer Representative with expertise in resolving billing discrepancies, managing accounts, and providing tailored solutions. I work really well by myself or with peers who want to complete a task right away. Always ready to learn more with guidance.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Paradise Palms
11.2020 - Current
- Provided comprehensive billing support, explaining charges clearly to ensure customer understanding and satisfaction.
- Improved client satisfaction with personalized support and prompt resolution of billing issues.
- Provided front-line support for billing and payment-related inquiries.
- Delivered exceptional customer service through phone, email, and chat.
- Managed high volumes of incoming calls and resolved issues efficiently.
Baker Apprentice
Disney Springs (Erin McKenna's)
03.2015 - 08.2020
- Received feedback from head baker on performance improvements, applying suggestions for continuous growth within the role.
- Enhanced product quality by consistently following established recipes and maintaining proper ingredient measurements.
- Assisted in training new apprentices on bakery procedures, standards, and best practices.
- Collaborated with the baking team to meet daily production goals and ensure timely order fulfillment.
- Aided in decorating special-order cakes and pastries according to customer specifications, ensuring satisfaction with final products.
Education
Bachelor of Science - Health And Physical Fitness
Polk State College
Winter Haven, FL05-2025
High School Diploma -
New Dimensions High School
Orlando, FL06-2015
Skills
- Billing support
- Customer Account Management
- Communication and Interpersonal Skills
- Problem-Solving and Conflict Resolution
- Microsoft Office Suite (Word, Excel, Outlook)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Paradise Palms
11.2020 - Current
Baker Apprentice
Disney Springs (Erin McKenna's)
03.2015 - 08.2020
Bachelor of Science - Health And Physical Fitness
Polk State College
High School Diploma -
New Dimensions High School