Kayla Kellus
Springfield,IL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Springfield clinic
Springfield
04.2024 - Current
- Resolved customer complaints through effective communication and problem-solving techniques.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with inquiries and provided product information.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Processed orders and managed customer accounts using internal software systems.
- Collaborated with team members to improve customer service processes and workflows.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Supervisor
Clean Impact LLC
Springfield, US
04.2019 - 04.2024
- Cleaned various commercial spaces for my brother's cleaning business
- Supervised cleaning staff to maintain high standards of cleanliness and service quality.
- Inspected facilities and cleaning staff, coordinating supply runs to optimize operations.
- Managed inventory of cleaning supplies and equipment, ensuring availability for effective service delivery.
- Conducted quality control inspections to ensure service standards were met.
- I was a cleaner for my brother's commercial cleaning business
Administrative Assistant
ECSI
Springfield, US
09.2021 - 12.2023
- Handled incoming phone calls to assist clients and customers.
- Processed monthly billings to ensure timely payments and maintain financial records.
- Provided administrative support to office staff, contributing to smooth daily operations.
- Performed diverse administrative tasks to enhance operational efficiency.
- Organized office supplies and maintained inventory for efficient operations.
- Supported project management tasks by tracking deadlines and deliverables.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Completed monthly billing cycles to ensure timely invoicing.
- Executed designated responsibilities to contribute to team objectives.
Customer Service Representative
CWLP
Springfield, US
10.2005 - 03.2021
- Resolved customer complaints through effective communication and problem-solving techniques.
- Processed customer payments accurately at the point of sale.
- Assisted with switchboard operations to manage incoming calls effectively.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with billing inquiries to provide clarity and resolution.
- Taking payments
- Collaborated with team members to improve customer service processes and workflows.
- Trained new staff on customer service protocols and company policies.
- Also trained on switchboard
Customer Service Cashier
Kohl’s
Springfield
11.2019 - 12.2019
- Processed customer transactions efficiently at the point of sale.
- Assisted customers with product inquiries and promotions.
- Resolved customer complaints professionally to enhance satisfaction.
- Maintained accurate cash drawer and balanced daily transactions.
Education
High school diploma -
Springfield High School
Springfield, ILSkills
- Customer service
- Billing procedures
- Billing Support
- Data Entry
- Microsoft Excel
- Microsoft Office
- Microsoft Outlook
- Word processing
- Office Management
- Front Desk
- Effective communication
- Time management
- Adaptive team player
- Live chat support
- Positive and professional
- Data entry
- Spreadsheets
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Representative
Springfield clinic
04.2024 - Current
Administrative Assistant
ECSI
09.2021 - 12.2023
Customer Service Cashier
Kohl’s
11.2019 - 12.2019
Supervisor
Clean Impact LLC
04.2019 - 04.2024
Customer Service Representative
CWLP
10.2005 - 03.2021
High school diploma -
Springfield High School