Dawn Morgan
Poplar Bluff,MO
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
28
28
years of professional experience
Work History
Customer Service Representative
Sterling Bank
Poplar Bluff, MO
11.2023 - Current
- Offer every customer exceptional service levels by remaining friendly and professional during every transaction.
- Receive and process customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verify customers' identification to ensure compliance with laws and regulations.
- Balance cash drawers on a daily basis.
- Explain account information to customers in detail as needed.
- Maintain confidentiality of all customer records and information according to company policies.
- Adhere strictly to all security procedures related to handling money at the teller window.
- Handle large volumes of currency quickly and accurately with minimal errors.
- Order checks, placed stop payment orders and conduct additional special services for customers.
- Issue and redeem money orders, cashier checks, and savings bonds.
- Direct specific questions to appropriate branch personnel.
- Identify fraudulent activity or suspicious behavior immediately report it to management.
Teller
Ozark Federal Credit Union
Poplar Bluff, MO
08.2022 - 11.2023
- Receive and process member transactions, including deposits, withdrawals, loan payments and other banking services.
- Answer member inquiries regarding bank products and services.
- Cross-sale additional credit union products when applicable to meet member needs.
- Maintain confidentiality of all member records and information according to company policies.
- Identify opportunities to refer members to other areas of the credit union for additional services.
- Handle large volumes of currency quickly and accurately with minimal errors.
- Balance cash drawers on a daily basis.
- Identify fraudulent activity or suspicious behavior immediately reported it to management.
- Report any operational issues or system problems that occurred during shift promptly.
- Follow up on requests from members in a timely manner.
- Enter member transactions into computers to record transactions and issue computer-generated receipts.
- Research and resolve member issues on personal savings, checking and lines of credit accounts.
- Direct specific questions to appropriate branch personnel.
- Offer every member exceptional service levels by remaining friendly and professional during every transaction.
Self Employed/Stay at Home Mother
Morgan Trucking
Poplar Bluff, MO
09.2012 - 07.2022
- Managed household errands and other essential duties.
DME Technician
Northwest Medical Pharmacy
Poplar Bluff, MO
08.2011 - 05.2012
- Assisted customers in selecting appropriate durable medical equipment that best fit their needs.
- Evaluated patient's insurance coverage requirements prior to providing services or selling products.
- Processed orders for new or replacement DME items in a timely manner.
- Instructed patients on how to safely use their durable medical equipment at home.
- Provided customer service by answering questions, responding to inquiries and resolving customer complaints related to DME products.
- Created marketing materials such as brochures, flyers or email campaigns designed to increase awareness about available DME products.
- Managed accounts receivable activities including invoicing customers, collecting payments due from customers and resolving payment disputes if any arise.
- Ensured compliance with applicable laws and regulations governing the sale of durable medical equipment.
- Monitored stock levels and reordered supplies when necessary to maintain adequate inventory levels.
- Advised clients on proper usage, safety protocols and care instructions for DME items.
- Instructed individuals on proper use of blood pressure monitors and other medical devices.
- Informed patients about proper use of compression stockings, nebulizers, and urinary bags and answered questions in regards to these items.
Pharmacy Technician/DME Technician
Key Drugs Of Poplar Bluff
Poplar Bluff, MO
10.1996 - 08.2011
- Managed filing of prescriptions, both electronically and manually.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Received payment from customers and processed credit card transactions when necessary.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Prepared prescription transfers to other pharmacies.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Implemented and followed pharmacy protocols for medication disposal and waste management.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
- Ensured compliance with state and federal pharmacy laws and regulations.
- Maintained a clean and organized pharmacy workspace, adhering to safety and hygiene standards.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Mixed pharmaceutical preparations according to written prescriptions.
- Prepared and processed medical insurance claim forms and records.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Operated cash registers to accept payments from customers.
- Entered prescription information into computer databases.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Answered telephones to respond to questions or requests.
- Established or maintained medications and other patient profiles.
- Prepared monthly summaries of charges, payments, adjustments, denials, refunds.
- Evaluated existing policies and procedures related to Medicare billing operations.
- Responded promptly to inquiries from customers or vendors concerning payment issues.
- Conducted research to determine correct coding for services rendered by providers.
- Investigated, corrected, and updated patient records as needed.
- Processed appeals to insurance companies related to denied or underpaid Medicare claims.
- Reviewed patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under policies.
- Reviewed claims for coding accuracy.
- Reviewed account information to confirm patient and insurance information is accurate and complete.
- Applied HIPAA privacy and security regulations while handling patient information.
Education
High School Diploma -
Neelyville High School
Neelyville, MO05.1991
Skills
- Drawer Balancing
- Customer Relationship Building
- Account Updating
- Cash Handling
- Strong Work Ethic
- Approachable
- Reliable
- Excellent Communication Skills
- Exceptional Customer Service
- Rapid 10-Key Data Entry
- Friendly
- Insurance Billing
- Insurance Verification
- Billing support
- Prescription Filling
- Processing payments
- Medication Dispensing
- Account Reconciliation
- Records Management
- Multitasking and Organization
- Stocking shelves
- Labeling prescriptions
- CMS-1500 Billing Forms
- Verifying orders
- Ordering and stocking medications
- ICD-9
- CPT code modifiers
- Records Maintenance
- Medicaid and Medicare Knowledge
- Claims Processing
- Claims review
- HIPAA Compliance
Timeline
Customer Service Representative
Sterling Bank
11.2023 - Current
Teller
Ozark Federal Credit Union
08.2022 - 11.2023
Self Employed/Stay at Home Mother
Morgan Trucking
09.2012 - 07.2022
DME Technician
Northwest Medical Pharmacy
08.2011 - 05.2012
Pharmacy Technician/DME Technician
Key Drugs Of Poplar Bluff
10.1996 - 08.2011
High School Diploma -
Neelyville High School