TOBI LYONS

I attended and paid for my own education within Glendale Community College with a 3.6 GPA before I had to stop in my pursuit of my associates due to both the COVID Pandemic, and my father developing cancer. Prior to that, I had extensive experience in Customer Service roles, as I have on occasion changed roles to better match my course loads and time requirements. I'm well versed in customer service, customer etiquette, remaining calm under pressure, and time management.

I have knowledge in the following positions;

• Team Trainer skilled at assisting employees with learning tasks, improving performance and maximizing productivity. Top-notch planner, organizer and problem-solver. Superb mentorship over the front end.
• Client-oriented Rewards Agent with advanced-level travel reservation and customer service skills. Proficient in effectively managing daily correspondences and operational tasks to exceed customers' expectations and expand customer base. Friendly, organized and hardworking with strong skills in phone etiquette.
• Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
• Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
• Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.
• Hardworking team member skilled at counting money, processing payments and building relationships. Precisely handles funds to maximize accounting accuracy and meet strict compliance standards.