Anais Ortiz
Hialeah,FL
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards. Detail-oriented Medical and Health Services Manager passionate about facilitating excellent patient care. Adept at designing and implementing policies and procedures. Motivated team builder and supervisor focused on driving team collaboration. Patient-focused [Job Title] equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
7
7
years of professional experience
Work History
Chiropractic and Rehabilitation of Miami Lakes
Chiropractic Office
Miami, FL
04.2021 - 06.2023
- Coordinating with other healthcare professionals to ensure appropriate care is provided to patients.
- Monitoring progress of patients throughout their course of treatment, adjusting plans accordingly if needed.
- Assisting with administrative tasks such as record keeping, scheduling appointments, preparing reports.
- Building relationships with external organizations that can provide support for those seeking help from physical therapists.
- Participating in professional organizations related to physio-rehabilitation medicine.
- Designing research studies aimed at evaluating the effectiveness of treatments and therapies used in physio-rehabilitation settings.
MIAMI STAR TRUCK PARTS
sales , cashier and cutomer service
Miami, FL
11.2018 - 09.2021
- Prepared purchase orders for requested spare parts based on customer needs.
- Ensured that all received items were checked against purchase orders and supplier invoices.
- Coordinated with other departments in order to resolve any issues related to spare parts availability or quality control.
- Communicated effectively with internal customers regarding their requests for spare parts and advised them on product availability or alternatives if necessary.
- Developed spreadsheets tracking inventory levels, costs, and usage rates of various spare parts.
- Collaborated with team members in analyzing current stock levels and determining appropriate reorder points.
- Provided assistance in resolving invoice discrepancies between vendors and the company.
Miramar Parkway Dental Care
Dental Clinic
Miramar, FL
01.2016 - 11.2018
- Prepared supplies for dental procedures as directed by the dentist.
- Organized patient charts and files in accordance with office protocols.
- Scheduled appointments for follow-up visits or additional treatments when needed.
- Answered phone calls from patients regarding their inquiries or concerns about their treatment plans.
- Recorded patient information accurately and completely into medical records.
Education
GED -
Miami Dade College
Miami, FL06.2016
Skills
- Operational Records Maintenance
- Patient Services
- Clinical Support
- Customer Complaint Resolution
- Customer Inquiries
Languages
English
Professional
Spanish
Professional
Timeline
Chiropractic and Rehabilitation of Miami Lakes
Chiropractic Office
04.2021 - 06.2023
MIAMI STAR TRUCK PARTS
sales , cashier and cutomer service
11.2018 - 09.2021
Miramar Parkway Dental Care
Dental Clinic
01.2016 - 11.2018
GED -
Miami Dade College